Program Manager - Customer Onboarding

Company: AtoB

Location: San Francisco

Closing Date: 07/11/2024

Salary: £150 - £200 Per Annum

Hours: Full Time

Type: Permanent

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Job Requirements / Description

(Full Time) Program Manager - Customer Onboarding at AtoB (United States)

Program Manager - Customer Onboarding

AtoB United States

Date Posted: 24 Aug, 2022

Work Location: San Francisco, United States

Salary Offered: Not Specified

Job Type: Full Time

Experience Required: 3+ years

Remote Work: Yes

Stock Options: No

Vacancies: 1 available

AtoB (atob.com) is building Stripe for Transportation -- modernizing payments in the trucking industry. This is an exciting opportunity to join an early-stage startup working in a huge industry with over a trillion dollars in transaction flow. Trucking is the backbone of the American economy and we have identified opportunities to replace the broken payments infrastructure & help small businesses.

We have raised over $100 million in venture capital from notable investors. Our founding team has background working on autonomous vehicles at Cruise Automation, leading ops and growth for major companies.

In this role, you will:

Partner with our customer lifecycle strategy and planning team to manage comprehensive and ongoing onboarding strategies for our businesses.
Build client communications, 1:1 and 1:many experiences, and partner with marketing to develop a playbook for onboarding across various businesses.
Understand the needs of new businesses to ensure speed of adoption across our suite of products.
Partner with cross-functional leaders to optimize the customer onboarding experience.
Analyze and develop insights from data to provide strategic recommendations to our Strategy & Planning teams and product teams.
Collaborate with cross-functional teams on ad-hoc requests, projects, and critical issues as needed.

We’re looking for someone who:

5+ years of customer lifecycle management, customer success, product marketing, and/or strategy experience in a high-tech growth environment.
You’re a self-starter who loves to own things end-to-end.
You’re a creative thinker and thrive in a fast-paced, dynamic environment.
You have an analytical mindset and strong problem-solving capabilities with strong communication skills.
You understand how to prioritize tasks and evaluate data to make impactful business decisions.
You’re obsessed with understanding your customer and challenge your own assumptions to drive value for the businesses you support.

Offer Details: