Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
As the Host at our Restaurant, you are the first point of contact for all guests. You play a vital role in setting the tone for the overall dining experience, ensuring each guest feels welcome, cared for, and appreciated from the moment they enter. Your responsibilities include greeting guests with warmth and hospitality, managing reservations and seating, and ensuring smooth communication between the kitchen and service teams.
The ideal candidate embodies the spirit of hospitality, exuding professionalism, grace, and an innate understanding of guest needs. They are organized, thrive in high-pressure environments, and work seamlessly with the rest of the service team to ensure that each dining experience is exceptional.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Greet guests upon arrival, escort them to their tables, and provide menus while maintaining a warm and welcoming demeanor.
- Manage reservations and the waitlist during peak hours, providing accurate wait times and coordinating seating efficiently.
- Communicate effectively with servers, kitchen staff, and management to ensure a smooth guest experience from arrival to departure.
- Answer incoming calls, handle reservations, and respond to inquiries about the restaurant's services and offerings.
- Seat guests in a way that balances guest preferences and server availability to maintain smooth service flow.
- Assist the service team with tasks such as water service, resetting tables, and clearing dishes to support a seamless dining experience.
- Perform necessary side work such as preparing stations, organizing the waiting area, and ensuring the host stand remains tidy and functional.
- Provide support to bartenders or baristas when needed, ensuring timely and efficient beverage service.
- Handle take-out orders and special requests from guests with attention to detail and accuracy.
- Actively participate in ongoing training sessions to enhance service skills and maintain knowledge of restaurant operations.
- Ensure all company policies, procedures, and service standards are followed consistently to maintain a high-quality dining environment.
- Minimum of one year of experience in customer service, ideally within a hospitality or restaurant setting.
- Strong communication skills, both verbal and written, with the ability to interact comfortably and professionally with guests and team members.
- Professional appearance and demeanor, with a focus on making guests feel welcome and comfortable.
- Ability to manage multiple tasks efficiently in a fast-paced environment while remaining calm and organized.
- A proactive approach to tasks, demonstrating flexibility and a commitment to delivering excellent guest experiences.
- Familiarity with basic computer systems, including reservation software, point-of-sale systems, and email.
- Problem-solving abilities with a quick-thinking approach to resolving guest concerns and operational challenges.
- A collaborative team player who supports the overall success of the service team.
- Luxury ranch resort environment focused on attention to detail and personalized guest experience.
- Dynamic and upscale setting that requires delivering superior service.
- Requires standing for long periods and occasional lifting of heavy items (up to 50 pounds).
- May involve working evenings, weekends, and holidays.
- Fast-paced environment where multitasking and organizational skills are essential.
HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS
In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most!
- Seasonal Bonus Program:
- All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program.
- Staff Cafeteria:
- We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day.
- Ranch Gratuity:
- In addition to your hourly rate, you will receive a ranch gratuity unique to us.
- Ranch Wide Activities:
- We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
- Health Insurance:
- If you remain with us and worked a minimum of 1560 hours in a 12 month look back period, from your first day of employment, you are eligible for medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee's semi- monthly paycheck at a pre-taxed rate.
- Arrival
- While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air.
- Uniforms:
- Receive free uniforms from the ranch and you're ready to become a valuable member of the Lone Mountain Ranch team!