Customer Reliability Engineer (Entry Level)
Location:
Ref: JOHNCRANENA02044
Division: John Crane
Job Function:
Job Description
Under close supervision, the entry level Reliability Engineer will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The Engineer directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement.
Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required to perform duties and work directly with customers.
Duties & Responsibilities
- Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
- Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management software.
- Reviews customer applications and makes recommendations.
- Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures.
- Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management.
- Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment.
- Reviews overall seal and component part materials, proposals, layouts, installation, assembly, and detail drawings.
- Prepares reports and recommendations to management and assists in development and management of partnership programs.
- Observes and reports field performance results; collects and evaluates customer data, while working with local John Crane office and sales representatives.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Requires Bachelor of Science in Engineering, preferably Mechanical Engineering. Minimum 1 year of experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments preferred. Strong knowledge of personal computers, MS Office, and machining practices.
Capable of handling multiple priorities simultaneously in a demanding environment and complete tasks in a timely and efficient manner. Effective written and verbal business communication skills. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
Ability to complete tasks in a timely and efficient manner. The ability to effectively work within diverse teams locally and across functions.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
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