Merrill Market Client Relationship Manager

Merrill Market Client Relationship Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management specializes in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and brings their unique perspectives, ideas, and experiences, helping to create a work community that is culture-driven, resilient, results-focused, and effective.

Job Responsibilities:

• Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth.
• Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service.
• Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures.
• Oversees the client service experience and reviews the approval of new client accounts.
• Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals.

Managerial Responsibilities:

• Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Demonstrates deep process knowledge, operational excellence, and innovation.
• Communicates enterprise decisions, purpose, and results, connecting to team strategy and priorities.
• Ensures proper risk discipline, controls, and culture are in place to identify and escalate issues.
• Provides coaching and feedback to motivate and improve performance.
• Actively manages expenses and budgets in alignment with objectives.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing and delegating team work.

Specific Responsibilities:

• Ensures client service expectations are met while balancing risk and exposure for Merrill.
• Manages the branch's Wealth Management Client Associates and Service Support Staff.
• Represents the office and Merrill with clients, prospects, Financial Advisor recruits, and vendors.
• Requires experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, and broad industry knowledge.
• Coaches teams to deliver a modern, digital-first service model focusing on client satisfaction.
• Proactively identifies opportunities to connect Financial Advisors and clients to the broader enterprise.
• Manages daily operations ensuring compliance with industry regulations and policies.

Required Qualifications:

• Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses.
• Minimum of 5+ years professional experience.

Key Qualifications:

• Current or previous Merrill Wealth Management experience strongly preferred.
• Self-motivated and client-centric.
• Expert knowledge of regulatory and supervisory requirements.
• Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, etc.).
• Prior trend analysis experience.
• Strong customer service and communication skills.
• Strong management skills, including planning, monitoring, influencing, and supervising.

Desired Qualifications:

• Bachelor’s degree or equivalent work experience.

Skills:

• Compensation Analysis
• Performance Management
• Process Performance Management
• Referral Management
• Workforce Planning
• Due Diligence
• Internal Audit Review
• Leadership Development
• Recruiting
• Risk Management
• Client Management
• Customer Service Management
• Employee Counseling
• Succession Planning
• Trade Operations Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency: Pay range $110,000.00 - $155,000.00 annualized salary, offers to be determined based on experience, education, and skill set. This role is eligible for discretionary incentives and industry-leading benefits.