Senior Account Manager

Job Type
Full-time
Description
CORPORATE SUMMARY
The Company
Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support services and its dedicated team of experts provide in-house manufacturing and support to accelerate development and reduce risk.
All Beacon EmbeddedWorks SOMs are designed, manufactured, and supported in its US-based facility in Eden Prairie, MN. As dependable, pre-certified, and feature dense solutions, Beacon EmbeddedWorks SOMs serve the most strenuous applications, including medical, aerospace and defense, and industrial markets. Beacon EmbeddedWorks operates mostly in the US but also has a small customer base in continental Europe and the APAC.
Beacon EmbeddedWorks is part of the Design & Manufacturing division of discoverIE Group plc, a British company listed on the main London stock exchange where it is a member of the FTSE 250 index.
What does joining Beacon mean for you?

• We are a Top 200 Workplace as voted by our employees
• Multiple options for medical and dental coverages
• Paid life insurance and disability coverage
• 401k with match
• 128 hours of time off per year to start
• Paid holidays
• Working for a company that helps save lives with some of our products

POSITION SUMMARY
The Senior Account Manager is responsible for driving customer accounts and growing Beacon's wallet-share while serving as the main interface between the customer and Beacon. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work tactically to execute strategic plans and take pride in leading high priority programs with high visibility.
Reports to: Sr. Manager of Program Management
Location: Eden Prairie, MN in-Office
JOB RESPONSIBILITIES
Supervisory Responsibilities

• This is an individual contributor role and will not have direct supervision responsibilities

Essential Responsibilities for this role

• Manage accounts of all sizes by representing Beacon's team externally with clients and internally by working with team members in various supporting positions
• Develop a thorough understanding of the clients' position in the market, their product/service, points of difference and competitive landscape
• Manage projects associated with accounts and provides feedback for all projects with detailed direction and timelines
• Establish and build strong working relationships with business leaders at all levels
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Manage and coach the internal project teams
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Effectively manage assigned customer costing and pricing process to achieve margin and profitability targets
• Establish and analyze program profitability against targeted levels and identify causes for discrepancies and opportunities for improvement - drive corrective action efforts as required
• Identify opportunities to fulfill customer requirements cost effectively and suggest alternative approaches, where appropriate
• Effectively escalate issues in a timely manner. Develop and manage return to green plans according to commitments

Essential Responsibilities of all Beacon EmbeddedWorks employees

• Support, demonstrate and drive our core values
  • Lead, don't follow
  • Consistently deliver
  • Never stand still
  • Create relationships not transactions
• Interact positively and professionally with all employees and customers
• Maintain reliable attendance
• Perform work safely and adhere to all safety requirements
• Complete required training as scheduled
• Perform other duties as assigned

JOB QUALIFICATIONS
Required Qualifications

• 10+ years experience in account & program management or similar role in the electronics industry
• Ability to effectively bring together internal resources to create and deliver winning solutions
• Proven skills to establish schedules, timelines, action plans, budgets and project tracking
• Excellent verbal and written communications skills and strong negotiation skills
• Intermediate proficiency in Microsoft Office Tools (MS Office including Excel, Word, MS Project, PowerPoint)
• Strong sense of urgency, and ability to manage and prioritize multiple tasks and meet deadlines
• Adhere to quality management systems
• Able to work in a fast-paced environment with quickly changing priorities to ensure superior customer satisfaction

Preferred/Desired Qualifications

• Understanding, execution and adherence to ISO 13485, CFR 21 Part 820, ISO 9001 and ISO 9001D
• Professional certifications (PMP, SixSigma, EMS Program Management, etc.)
• Experience with regulated markets (Medical, Aerospace and Defense)
• Experience with manufacturing and/or operations planning
• Experience using Intuitive, Empower, Tortious SVN documentation management and CRM or PLM tools
• Experience with following Program & Project Management principles is required:
  • Proven experience with general project management waterfall lifecycle
  • Background in phase-gate development process and lifecycle
  • Clear understanding verification & validation processes as it relates to new designs, design changes and the impact to manufacturing processes
  • In-depth experience with creating project plans/schedules, & budgets

Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms
• Specific vision abilities required by this job include close vision, and ability to adjust focus
• The employee may occasionally lift and/or move up to 25 pounds
• While performing the duties of this job, the employee is regularly required to work at a computer/laptop, including but not limited to use of keyboard, mouse and monitors

Work Environment

• The noise level in the work environment is usually quiet, like that of an office setting
• The noise level in the manufacturing area is moderate
• Ability to travel up to 10% of the time

Work Authorization

• The candidate must meet the definition of "US Person" under ITAR/EAR regulations.

Position Type/Expected Hours of Work

• This is a full-time, on-site position
• Typical days and hours of work are Monday through Friday, 8am-5pm, but does allow for some flexibility
• It may be necessary to work more than 40 hours per week at times to produce the required results

Beacon EmbeddedWorks is an Equal Employment Opportunity and Affirmative Action Employer