We are excited to announce that we are hiring for customer service position! If you have a passion for helping others and excellent communication skills, we want to hear from you. Join our team and play a key role in providing outstanding support to our customers. Apply now to become part of a dynamic and dedicated workforce!
Position: Customer Service Representative
Location: Canfield, Ohio (Onsite)
Summary: As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilising your effective questioning and listening skills to determine the customer's needs and concerns, and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support, and answering calls to properly handle account requests.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organisational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.
Roles & Responsibilities
- Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines
- Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers, providers, and agents
- Ability to answer phones in friendly, courteous, and professional manner.
- Analysing claim payment and entering into computer
- Document required information into the system
- Meeting production and quality standards
Qualifications
- Prior claims experience helpful
- Must have analytical/problem solving capabilities
- Must be PC literate with 10-key proficient
- Excellent oral and written communication skills
- Knowledge of Claims, Medical terminology, CPT codes and ICD-10 diagnosis codes preferred
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