Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC! As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience, our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region.
Join us and become a vital part of a passionate, hard-working team in the vibrant hospitality industry. Experience the thrill of working in top-tier hotels, where every day brings new adventures and the chance to make a difference. At SJB, we believe in combining dedication with fun, ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with us!
Job Title: Sales Coordinator
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: The primary responsibility is to assist with social media, review sites and other administrative and sales tasks to ensure consistent operations at the front desk with all local and corporate rates and packages. As the Sales Coordinator, cultivate positive results while focusing on maximizing revenue, training, and brand awareness.
Essential Duties and Responsibilities:
- Assist General Manager and Assistant General Manager with special projects and assignments.
- Enforces and executes all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing
- Schedule flexibility to ensure availability during heavy check in or check out, especially with groups and eventsGreets persons entering establishment immediately and directs or escorts them to specific destinations
- Ability to stay organized, multitask, and prioritize to keep up with large work load demands
- Maintains a professional attitude with all guests, vendors, and other associates.
- Know the competition by performing periodic rate shops, site visits, and online presence
- Monitor reservations daily for correct rates, rate codes, and company names.
- Attends weekly sales and revenue management calls and works with GM daily to ensure rates are correct. Inform GM and revenue manager of any necessary updates
- Assist in managing social media communications
- Enter all group rooming lists and coordinated group arrival, departure, etc. with the team.
- Manage the meeting room setup, cleanup, signage, etc.
- Coordinates internet search activities of Front Desk Associates
- Ensures all group cutoff procedures are followed in a timely manner
- Research of existing leads as needed and contribute leads daily
- Assist in entering information in Zoho as needed.
Competencies:
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
- Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis.
- Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
- Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: Prior experience in hotels or sales is preferred
Computer and Equipment Skills:
General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus. Must be able to operate a calculator, fax, and printer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling,