1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent
As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.
· Prior experience in making outbound/inbound calling processes will be an added Advantage
· Receive requests from in form of EWL from offshore and nearshore team for missing information or document.
· Make outbound calls to Member and Dealers to obtain information
· Perform follow up on unsuccessful calls as per guidelines
· Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.
· Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.
· Build and maintain working relationships with the onshore and offshore clients and Supplier teams to achieve the desired outcome.