Health Plan Specialist

Job Description
Are you searching for a new career opportunity? Dahl Consulting is currently partnering with a leading company in the health care industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Health Plan Specialist for a contract-to-hire position! Interested? Get more details below!

• Contract Duration: 5 months
• Worksite Location: Remote
• Compensation: $19.00 per hour

What you'll do as the Health Plan Specialist:

• Assist members with questions about billing, benefits, enrollment and claim inquiries
• Treat customers with respect and courtesy and always act with the customer in mind
• Represent to the customer in a professional manner
• Maintain and restore customer relationships.
• Work efficiently by utilizing online tools and resources
• Resolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfaction
• Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution

What you'll bring to the Health Plan Specialist role:

• High school diploma or 4+ years of customer service experience
• 1+ years of prior call center experience
• Proficiency in using multi-screen workstations, using multiple applications simultaneously, Microsoft Office Suite applications
• Excellent prior attendance history
• Flexibility with schedule and working occasional weekend hours
• Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
• Must be able to adhere to attendance requirements for training and scheduled shifts
• Strong focus on the member experience and a clear understanding of the company's mission

Take the next step to your new career! To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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