Assistant Operations Manager - Special Operations (San Francisco - Part-Time)
Address: 1 Warriors Way, San Francisco, CA 94158, USA
Compensation: $28.00/hour
Job Description:
The CLEAR Assistant Operations Manager will work the designated venues and arenas in their local markets to securely verify current members and enroll new prospective members. This is a part-time position that will represent CLEAR at professional sporting and entertainment events in the area. This is a great opportunity for someone who wants to help lead a location and grow within Sports Management, Business, Hospitality, Marketing, or Technology! Our Sports team makes magic happen every day, creating frictionless experiences for our members.
Key Responsibilities Include:
- Consistently demonstrate adherence to security procedures by following documented security protocols at all venues.
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike.
- Ensure CLEAR’s enrollment and verification operations at arenas are conducted with the highest levels of security and integrity while educating attendees on the benefits of CLEAR.
- Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement, and a solution orientation.
- Train new and existing sports employees on all procedures, customer service, and sales.
- Lead onsite communications and daily learning activities (Implementation and Development) & track weekly labor and leadership reports and metrics.
- Analyze key metrics, customer feedback, and direct "On-site" observations to make informed decisions on how to improve.
- Hold Ambassadors accountable to CLEAR standards on-site.
Ideal candidates will have:
- 1-2+ years leadership experience.
- Ability to manage people and hold them accountable to company standards.
- Positive and energetic attitude with excellent interpersonal skills that has the strong ability to lead, motivate, mentor, collaborate, and execute tasks to the team.
- Self-motivated achiever interested in taking on additional responsibilities and selling CLEAR!
- Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere.
- Previous customer service experience, a plus – we’ll teach you the rest!
- Open availability and flexibility is a must – ability to work a variety of shifts.
- Ability to stand for up to 8 hours per day.
- You must be 18 years of age or older.