Supervisor - Zero Balance

Location: 100% remote position. Office is headquartered in Alameda, California.

Salary Range: $68,800 - $106,600 annually and is dependent on experience.

Our Approach:

Boost Healthcare is a consulting firm focused on helping healthcare providers identify and recover revenue. Our service lines include Zero Balance, AR Solutions, and Financial & Strategic Advisory. Our team works with clients to improve overall revenue by recovering denied and underpaid claims from both commercial and government payers. Our retrospective claims review is contingency based with no upfront costs to our clients and utilizes our proprietary system, staff, and resources to recover revenue. Our approach leverages both technology and people, and our findings go straight to our clients’ bottom line. Boost provides our clients with claims data showing payer performance and root cause analysis of denial and underpayment issues to use as leverage when negotiating with payers and assessing their overall business performance.

Who We Are:

We are a remote team of 75+ employees located in AZ, CA, FL, GA, IL, LA, MA, MN, MT, NY, OH, OR, PA, SC, TX, and WA with a nationwide clientele base led by Liana Hamilton, founder and managing partner. Our core values are being Trustworthy, Dedicated, Valued, Resourceful, Fun and Inclusive. We prioritize hard work and collaboration among our teams, our clients, and the communities we serve. We place high importance on connection, including face-to-face daily interactions, and make sure to carve out time for play. Boost offers medical, dental, vision, and 401k benefits as well as a flexible schedule and stipends that cover education and wellness. We hope you join our team and grow with us.

Position Summary:

As the Supervisor of our Zero-Balance Review team, you will lead 3-5 client engagements, overseeing operational staff and ensuring client needs are being met. You will also work closely with upper leadership to create revenue targets and develop efficient departmental workflow and staffing. An ideal candidate has experience in Zero-Balance Review/Underpayment Recovery within Hospital Revenue Cycle Management and a desire to both lead client relationships and manage internal operations. Potential for quarterly travel based on company and client needs.

Responsibilities:

• Analysis of contracts between hospitals and insurance carriers to identify areas of lost revenue.
• Model claims data to contracts and create in-depth audit priorities that align with client needs and internal revenue targets.
• Lead 3-5 client engagements and oversee operational staff assigned to those teams; ensure client communication and meeting preparation.
• Collaborate with upper leadership to set revenue targets; key figure in planning and structuring departmental workflow and staffing.
• Manage up to 5 direct reports' daily operations. Answer questions and provide direction in real time.
• Manage staff performance by providing regular feedback, performance reviews, 1:1 meetings; ensuring members are meeting a minimum hourly rate expectations and resolving any staff-related issues.
• Oversee and engage in the hiring and training of staff.
• Other duties as assigned.

Qualifications and Skills:

• Bachelor's degree and 3+ years Zero-Balance Recovery experience or an equivalent combination of education and experience.
• Thorough understanding of reimbursement methodologies (managed care contracts, Medicare and Medicaid); experience may include negotiating, auditing, or modeling for contract negotiation purposes.
• Self-directed and organized with superior analytical and problem-solving skills; must be comfortable with large datasets; experience with Microsoft software/SQL or comparable databases platforms.
• Proven leader, experience managing teams; ability to motivate and train junior staff.
• Professional interests that align with the company mission and with the healthcare industry.
• Strong initiative—we are a small company with big ambitions; don’t be afraid to voice your opinion!
• Must have private, non-shared, dedicated space to work.
• Must reside in AZ, CA, FL, GA, IL, LA, MA, MN, MT, NY, OH, OR, PA, SC, TX, or WA. No relocation benefits will be provided.

Compensation:

Base salary range: $68,800 - $106,600 annually and is dependent on experience.

Benefits:

• Medical, dental, vision, 401k + matching.
• Generous Paid Time Off (PTO) plan.
• Education and wellness stipends.
• Paid holidays.
• Performance-based bonus opportunities.
• Employee referral incentive.
• Flexible working environment.

Boost Healthcare is an Equal Opportunity Employer. Offers of employment are contingent on successful completion of background check.