Field Support Tech

Field Support Tech
Des Moines, IA
Full Time
Skills Required:

• Someone with professional experience in an IT, computer or systems-related field.
• Hands-on experience with network monitoring, diagnostic, and analytics tools.
• Not required, but a plus would be a Cisco CCNA or Fortinet NSE 4 certification
• Solid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, and SPAM.
• Important to have great customer service skills as this role is client-facing
• Comfortable doing cable runs and plugging cables as directed by remote tech
• Effective analytical and problem-solving skills.
• Knowledge of a variety of hardware, software, and communication technologies.

• Setup and configure complex network environments
• Install various network devices & services (routers, switches, firewalls, SD-WAN, QOS, and VPN)
• Providing Level-2 support and troubleshooting network-related issues.
• Managing projects, maintaining documentation, and liaising with vendors.
• Meet face-to-face with clients to help assist with their issues
• Cable runs, and plugging in cables
• Possibly some evening working hours or weekend installs

• Implementation of firewall policies and routing configurations.
• Network device maintenance and system upgrades.
• Participation in project scoping and technical planning.
• Managing network device maintenance and system upgrades
• Responding to inquiries for technical assistance and support