The Cadence Care Delivery team is looking for aBusiness Operations Manager. As a Business Operations Manager at Cadence, you will play a pivotal role in ensuring timely access to care for our patients across all new and existing markets. Your primary focus will be on bridging the two departments of Care Delivery and Solutions within Cadence, requiring a unique blend of skills to support our mission of delivering high-quality, patient-centered health solutions.
WHAT YOU’LL DO:
- Partner with provider relations and partnership teams to plan for growth:
- Partner with compliance, legal and medical leadership stakeholders to develop and curate clinician licenses, policies and procedures that ensure the availability of clinical resources when and where needed.
- Partner with IT and clinical leadership to ensure access to external partner EHR systems is received in a timely manner. Be responsible for managing timely updates to project plans to facilitate growth.
- Ensure Care Delivery is never the blocker to a new market expansion.
- Serve as the Account Manager for our third party licensing partner, running weekly and bi-weekly meetings, building a strong relationship with account counterparts and holding vendors accountable to licensing timelines and new feature requests.
- Develop operational and product recommendations to improve the growth and expansion planning process for scale.
- Run a seamless and efficient scheduling and capacity engine
- Manage the weekly and monthly allocation of resources across partners clinics, markets, and states to meet appointment availability SLAs.
- Develop and improve reporting on scheduling (overutilization and underutilization) to ensure our capacity is clearly understood at all levels of the organization.
WHAT YOU’LL NEED:
- Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field.
- 5+ years of experience in consulting and/or operations, preferably in the health tech or healthcare industry.
- Strong understanding of healthcare regulations and compliance requirements.
- Excellent leadership, communication, and project management skills.
- Proficiency in using operational tools and software (e.g., CRM, EMR systems, project management tools).
- Proven track record executing and simplifying complex processes.
- Ability to work remotely and partner with a distributed team effectively.
WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.
The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.
At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.
If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.
WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
- Discounted Peloton memberships
- Competitive PTO
- 401K and 401K match
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: $90,000 - $140,000
- Location: Remote