Managing Director, Australia and New Zealand

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here .

What your Impact will look like

• Lead a team across Account Management, Account Delivery, Customer Experience Services, Implementation, Customer Success and Support, with full P&L accountability.
• Manage a multi-million annual revenue target.
• Support introduction of new global products and services.
• Review group efficiency and effectiveness.
• Build fundamental account plans, operational strategy and drive activity.
• Build appropriate disciplines, governance and strategies across all facets of the organisation.
• Operate as the ‘face’ of the business, figurehead and executive key client sponsor.
• Development of relationships with decision-influencing, senior executives within prospect and incumbent organisations.
• Analyse and understand customer insights and market trends; adapt, communicate and evolve strategies based on these changes.
• Travel to customer sites to conduct sales activities.
• Accurately forecast future business.
• Hire and inspire amazing people.

You will love this role if you have:

• Relevant tertiary qualification - engineering, information technology, commercial, business management, etc.
• Extensive and demonstrated senior leadership experience within complex public sector and/or private sector markets business.
• Ability to articulate complex solutions and present key messages to a wide group of target audiences, including written reports.
• Experience and proven track record in delivering on digital transformation agenda through digitisation programs, service/consultancy offerings and change management, resulting in tangible benefits to the customer.

Functional / Technical Skills & Competencies

• Good understanding of key end-to-end business processes - “order to cash”, “procure to pay” and related commercial processes.
• Managing significant cost centre budgets and delivering on productivity programs within services and technology.
• Demonstrated ability to develop and deliver budgets and business plan outcomes.
• Exposure to managing operational support across multi-site businesses across different locations.
• Demonstrated ability to manage commercial negotiations and extract value from contracted service providers.
• Demonstrated leadership skills to influence a wide range of stakeholders.
• Ability to design systems and processes that create consistency.

SECURITY REQUIREMENT:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

• A few culture highlights include –Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.