Director of Operations - Commercial Banking

2151 Hawkins St (46004), United States of America, Charlotte, North Carolina

Director of Operations - Commercial Banking

The Capital One Commercial Bank team provides a wide range of critical products, including derivatives, treasury products and loans. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Capital One's Commercial Bank looks for its leaders to demonstrate client focus, inspirational leadership, integrated problem solving and domain expertise. The candidate should have strong attention to detail, keen problem solving skills, and communicate effectively with both external and internal clients. As a leader in a scaling team, the candidate must be open to change and idea sharing, and assure that processes are accurate and well controlled.

Responsibilities:

1. Drive the ideation, development, and roll out of new technology, intelligent automation and tactical process changes required to drive improvement in processing activities and ensure compliance with regulations.
2. Oversee the day-to-day operations of a team, including serving as a key point of escalation. Rapidly triage and escalate complex issues or non-compliance as appropriate.
3. Analyze deal structures, including documents and financials, while providing direction on the execution and structuring strategies.
4. Identify performance drivers, project future performance, and anticipate ability to repay debt; apply industry research across transactions and share key takeaways across the organization.
5. Identify and lead integration and process enhancement initiatives.
6. Deliver the needs of the business by executing with a high degree of learning agility and flexibility.
7. Exhibit a high level of professional presence with clients and peer teams and ability to target communication to audience.
8. Ability to balance competing priorities with exceptional follow up.
9. Excellent project management and organizational skills with ability to lead cross-functional initiatives.
10. Influence and creatively solve problems with a high level of judgment.

Basic Qualifications:

1. Bachelor's Degree or Military experience.
2. At least 7 years of People Management experience.

Preferred Qualifications:

1. At least 8 years of experience implementing or improving processes and associated controls.
2. At least 8 years of experience in financial services, sell-side banking, buy-side investing, corporate financial planning, corporate consulting or data analytics.
3. At least 8 years of experience leading through change, including driving execution.
4. At least 8 years of experience with Commercial Banking Products including Loans, Treasury Management or Capital Markets.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

How our hybrid model works:

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise-wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to