JOB DESCRIPTION
Manager Notes:
Hybrid Schedule: In office Tuesday/Wednesday/Thursday, WFH Monday and Friday
Weekly Working Hours: 40 (1 hr. lunch breaks so 35 true working hours expected)
Assignment Length: 4-month contract with the potential of extension or full-time position.
Ops Specialist-CA Income: is responsible for the global processing, balancing and reconciling of custody positions related to dividend interest payments. Activities include instruction receipt and authentication, entry instruction and verification (dual controls). • Collects global client's dividend and interest Income payments • Verify information by validating payment advice received from local market against client receivable • Attempt resolution of client entitlement issue internally • Makes decision to repair or to contact sub-custodian or depository for resolution • Escalate issue to manager when necessary • Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure. • Generate custody/operations related systems reports in support of daily, weekly and monthly management reporting • Repair and resolve discrepancies in a timely and accurate manner keeping client informed • Identify trends in payment repair including event level, sub-custody level and or market lever repairs • Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing) • Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals • Acquire understanding of full scope of Division and how specific function impacts the firm • Repair and resolve discrepancies that impact client servicing in a timely and accurate manner • Assist in activities that support the measurement of Client Service Standards • Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner. BA/BS degree or equivalent work experience. Demonstrated PC skills. Ability to identify, escalate and resolve a problem. Ability to communicate professionally through effective verbal and written skills. Ability to manage time efficiently and effectively. Organizational skills and detail-oriented. Ability to multi-task. Ability to work in a team environment. Ability to meet deadlines and work under pressure. Effectively utilize ***'s internal systems to support client servicing deliverables Computer literate - MS Suite of products - Excel, PowerPoint, Word Internet knowledge
Workday REQ #64789