IT Intern

Job Title
IT Intern
Department
Technology
The IT Intern's role is to design, develop, document, analyze, create, test, and modify network and computer systems for CTC. This position shall consult with users to determine hardware, software, or system functional applications. This position will oversee CTC corporate network outages and take appropriate measures to ensure the outage does not repeat.
Reports To: Corporate IT Manager
FLSA Status: Non-Exempt
CTC MISSION:
To empower our members, employees, and communities through exceptional service and life changing technology solutions for a sustainable future.
CTC VISION:
Through technology leadership, smart growth, and community engagement, our cooperative will demonstrate extraordinary focus to positively transform those we serve.
Job Family:
This position has three distinct levels within the family of positions. These levels include Network Administrator, Junior Network Administrator, and IT Intern. All levels of this job-family will be cross-trained and work as a team to service the responsibilities placed on the group in their entirety.
Network Administrator: This position will perform at the highest level of the job family and will oversee the Junior Network Administrator day-to-day functions. This position will focus primarily on the CTC corporate network to support current and future service needs. The primary responsibilities of the Network Administrator include:

• Designs, maintains, troubleshoots, and implements CTC corporate network to support current and future service needs.
• Designs, implements, maintains, and upgrades planning of the CTC corporate network infrastructure.
• Supervision of corporate network equipment physical organization.
• Maintain and manage corporate servers and any servers necessary to the operation of the network and network services.
• Research, develop and test all maintenance, software, hardware, and upgrades for corporate network systems.

The Network Administrator will perform Junior Network Administrator functions in addition to the Network Administrator job requirements when required.
Junior Network Administrator and IT Intern: These positions will support CTC's corporate network and telecommunications infrastructure in the day-to-day corporate users with issues and troubles concerning equipment, network, wireless phones, and communication devices. The primary responsibilities of the Junior Network Administrator are:

• Supports internal staff issues through appropriate escalations, troubleshooting and maintenance.
• Supports corporate users with equipment, network, wireless phones, and communication devices.
• Provide as-needed technical assistance to CTC corporate users.
• Validate the security and infrastructure of CTC's network at all times.

Supervision Received:
Works under the direction of the Network Administrator and/or the Corporate IT Manager and/or Senior Management.
Supervision Exercised:
None
Knowledge, Skills & Abilities:
Knowledge of computer operating systems.

• Windows 3.1, 95, 98, ME, NT, 2000, XP, 7, Vista, 8 and 10
• Windows Server 2008, 2012, 2016 and 2019
• Linux/Unix knowledge would be beneficial, but not required.
• Cisco Router and IOS Knowledge
• Knowledge of the OSI (Open Systems Interconnection) model
• Knowledge of best practices for security, maintenance, backups, and all proactive aspects of network maintenance.

Knowledge of Internet and network technologies, languages, and platforms such as:

• FTP
• Email: 0365, Exchange Online
• HTTP
• Networking, infrastructure, routing, and protocols (OSI Model)
• Network Security
• Network Disaster Recovery
• Redundant Network Design
• TCP/IP
• QoS
• Spanning Tree
• SSL
• VPN
• VLANs
• QinQ
• SQL Server
• VMWare

Skill in operating various equipment including but not limited to:

• Routers
• Switches
• Firewalls
• Routing Protocols-Cisco Equipment

Other:

• Knowledge of computer and network hardware and software.
• Considerable knowledge of English, spelling, arithmetic and vocabulary.
• Considerable knowledge of modern office practices, procedures, and equipment.
• Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.
• Skills in prioritizing and completing multiple projects. The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.
• Considerable skill in communicating expectations with requests and projects and following through to completion.
• Skill in identifying problems and resolutions.
• Ability to follow written and oral instructions.
• Considerable ability to maintain efficient workflow.
• Ability to pay close attention to detail and the ability to maintain memory for and attention to details.
• Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.
• Must understand and adhere to certain policies:
• Ability to maintain confidentiality. Protect the confidentiality of customer's financial information.
• Working ability to make decisions in accordance with established company policies and procedures.
• Ability to effectively function as a team player in a team atmosphere.
• Must obtain and then maintain working knowledge of company products and services.

Education and Experience:
Network Administrator:
A.A or technical certificate in computer science or related field, or the equivalent in experience. Five or more years of experience. CCNA certification strongly desired for this position.
Junior Network Administrator:
A.A or technical certificate in computer science or related field, or the equivalent in experience.
These positions must have a working knowledge of network design and implementation, troubleshooting and maintenance of network.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to see; hear; talk; sit; grasp; feel and finger equipment to complete assigned job tasks. This position requires prolonged periods sitting at a desk and working on a computer. The employee is regularly required to be able to lift; climb; stoop; kneel; pull; and push. The employee frequently must be able to lift up to 25 pounds and occasionally move items 25-50 pounds.
Travel:
Travel may be required for the purposes of meetings and trainings. Overnight travel may be required if traveling outside of CTC's existing service area.
Supportive Relationships:
Internal - All employees should work together toward a common goal of continued progress of the company. The employees shall attempt to maintain pleasant working relationships with those in their own and other departments.
External - Employees shall remember that quality service is the only reason that the company is in existence. To the individual customer, that employee is CTC.
Work Environment:
While performing the essential duties of this job, the employee is regularly exposed to moderate noise (i.e. business office with computers, phone, printers, light traffic); ability to work in a confined area (i.e. office cubicle); and ability to sit a computer terminal for an extended period of time.
This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

• Good working conditions with the absence of disagreeable conditions.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Requirements:
Technical Support 40%

1. Supports internal staff issues through appropriate escalations, troubleshooting and maintenance.
2. Supports corporate users with their equipment, network, wireless phones, and communication devices.
3. Provide as-needed technical assistance to CTC corporate users.
4. Participate in troubleshooting network outages or performance issues.

Design & Maintenance 25%

1. Research, develop and test all maintenance, software, hardware, and upgrades for corporate network systems.
2. Install and configure network software, including security software and protections.
3. Assist in selecting and purchasing new equipment and software.
4. Manage receipt of equipment and software and maintain license and support contract documentation.
5. Maintain network asset management tracking, including disposing of equipment no longer needed according to policy.
6. Schedule the installation of firmware patches and updates to all network devices and software.

Security & Reliability 25%

1. While performing all job functions the IT Intern must continually use their best discretion to protect the integrity of all CTC corporate data servers, routers, authentication systems, software, and other data systems.
2. Develops procedures for adding and supporting internal and external users.
3. Administer access rights and permissions as required by the business.

Other Responsibilities 10%

1. Due to rapid changes and advances in the data industry, the IT Intern must continually keep abreast of new programming, training, consulting methods and technologies.
2. Shares ideas for improvement.
3. Any other duties assigned by management.

*In addition to the above, this position will perform other work-related duties as assigned. These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Core ValuesPerformance 20%

1. Acts in ways that help, assist, and benefit our members and communities we serve
2. Considers what might be important to each member, anticipates needs and then acts proactively
3. Focuses on customer-oriented actions that will build strong, long-term relationships for the cooperative

Innovation 20%

1. Treats all people with dignity and values them as individuals
2. Maintains a positive, encouraging and respectful attitude towards their co-workers and our members
3. Open-minded to new ideas, adaptable and flexible with new ways of doing things

Member Experience 20%

1. Committed to being honest and ethical and to maintain consistency between our values and actions
2. Does the right thing, regardless of the situation or external pressures
3. Demonstrates personal accountability to co-workers and in fulfilling their role on the team

Accountability 20%

1. Displays dedication and commitment to providing quality products and services to the cooperative's members
2. Takes pride in their work and holds themselves accountable for results
3. Works to increase value for members through improved efficiency and expanding their skills through professional development

Competition 20%

1. Works to build strong relationships and teamwork, cooperating with co-workers to achieve common goals.
2. Remains engaged in their work and listens well
3. Adapts well to change and new ways of doing things
4. Takes the initiative to help where help is needed, without being asked