Business Operations Analyst

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Brown Brothers Harriman is currently hiring a Business Operations Analyst to join our Infomediary Data Solutions organization.

Reporting to the Business Operations Lead, the Business Operations Analyst will be responsible for sustaining operational processes and controls for multiple disciplines in support of the department. This position has exposure to various key stakeholders in Infomediary Data Solutions, including Product Executives, Sales and Relationship Managers, Systems and Client Implementations as well as others outside of the department. Finally, the candidate would be leading or working on multiple process improvement or risk reduction projects, interacting with other members of the department and the firm.

About The Team

IDS offers a suite of solutions for BBH clients in the data and digital space leveraging our Infomediary platform, which brings together our data management technology and managed services to help clients take full command of their data. Infomediary Data Solutions makes data usable for businesses by designing, building, and maintaining custom master data domains that drive the processes and systems that run our client’s operating models.

Responsibilities

Invoicing

• Assist with coordinating the monthly invoicing cycle, working closely with IDS Systems, Service Delivery Invoicing, and Accounts Receivables.
• Ensure all new client setups are complete and accurate prior to first invoice.
• Resolve client billing inquiries in a timely and professional manner, consulting with RM, Implementations and Product Executives as needed.
• Track outstanding receivables and work with the Relationship Managers and Accounts Receivable Department to obtain payment.
• Coordinate payments for external vendor invoices for the business with the appropriate internal party approval.

Divisional Support

• Assist in managing the IDS clarity plans, which includes collaborating with the admins to ensure all necessary plans/tasks are open, resources have the appropriate access & timesheets are populated in a timely manner.
• Coordinate the retention of key client documents, including but not limited to updates to the IDS Authorized Signors List, client BRDS, contracts and other legal agreements.
• Collaborate with Product Executives on maintaining Qvidian content and obtaining responses for RFPs/RFIs from key subject matter experts.
• Acts as lead on cost object allocations based on established methodologies, collaborating with Controllers on closing any operational or knowledge gaps.
• Liaison to the Compliance department for the Know Your Customer (KYC) process. Track the status of our KYC files and open items, collaborating with the RM for research and documentation, and check all forms for completion prior to submission to the Compliance department.
• On a regular basis, complete projects related to the functions of the team. Define requirements and roll-out new initiatives and improvements. Interact with other members of the department and the firm as needed to accomplish project objectives.
• Additional ad-hoc tasks as appropriate.

Qualifications

• Bachelor's degree in business, accounting, management, finance, economics, or similar preferred.
• 2 to 5 years of relevant experience related to the duties and responsibilities specified.
• Invoicing and accounts receivables experience preferred, but not mandatory.
• Creative and effective problem solving and analytical skills. Asks good questions and looks beyond the obvious.
• Results-oriented. Ability to meet deadlines and work under pressure, with composure and accuracy. Flexible to shifting responsibilities and priorities.
• Consistent attention to detail.
• Ability to take action in solving problems, while exhibiting a realistic understanding of the scope of the issue.
• Strong interpersonal skills, with the ability to interact effectively and professionally with various levels of the organization. Demonstrated experience developing, building, and maintaining strong business relationships.
• Demonstrated proficiency and experience using Excel and Powerpoint.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.