FCM - Data Quality Lead - New York, NY
Job no: 522614 - B
Brand: FCM
Work type: Full time
Location: New York
Categories: Corporate & Group Travel
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
To learn more about FCM please click HERE .
About The Opportunity
The Technology Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across FCM Americas.
Working closely with the Americas Technology area as well as the IDP and Reporting teams, the role is split into two key focus areas:
- Assessing the data input issues on the business side which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities.
- Initiating and overseeing key root cause fixes at team or regional levels by working with various technology areas as well as Operations and Account Managers.
Key Responsibilities
- Identify the gaps and improvement opportunities across remit for Res Data.
- Oversee and deliver improvement in tactical and strategic activities.
- Provide advice to IDP team on operational processes and align key business rules governing IDP.
- Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups.
- Understand and own ‘other’ data feed/reporting processes such as Enhanced data collection, GRASP data feeds, etc.
- Document current ResData collection processes and working with TripServices area, identify any gaps.
Experience & Qualifications
- 1+ years experience with data quality analysis and improvement processes within a travel management company.
- Excellent knowledge of D365 and current FCM invoicing processes.
- Comfortable with Concur and able to navigate within other OBTs.
- Comfortable with FCM Corporate Technology products and systems – Agentport, PowerBI, Compleat.
- Sound knowledge of Sabre.
- Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis.
Work Perks! - What’s in it for you:
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Diversity, Equity & Inclusion: Paid leave to observe holiday or cultural celebration of your choice.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year.
- 5 Sick Days accrued per year.
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
- 401k program with partial match.
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $93,000.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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