Mobile Device Management (AirWatch)

Our insurance client is seeking a MDM Administrator to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices.

The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units.

Must Haves:

• AirWatch Professional Certification preferred + minimum 4 years of relevant work experience with mobile devices.
• Knowledgeable in managing iOS and Android devices.
• 3 years of AirWatch MDM administration and support.
• Excellent teamwork, time-management, and organizational skills.
• Intermediate Microsoft SQL and PowerShell skills required.
• On-call and available to independently monitor requests after-hours/weekends.
• Perform other duties as deemed necessary and assigned by the customer and management.
• Strong interpersonal skills and problem-solving abilities.

Roles & Responsibilities

• Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
• Telephone, e-mail and on-site problem diagnosis and resolution.
• Systems Administration of the MDM AirWatch cloud.
• Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, and telecommunication systems.
• Enforce mobile device policies and procedures in the MDM AirWatch environment.
• Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.
• Liaison with Client’s business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and evaluate new OS mobile device releases for IOS, Android, and Windows.
• Respond to requests from internal and authorized external business units in a timely manner.
• Prioritize and execute tasks in a time-sensitive environment.
• Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
• Work with a team of engineers to plan, design, develop, build, and deploy new MDM solutions.
• Interface VMWare cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.