Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best.
As part of the Data Operations team, you'll play a central role in enhancing the user experience. We work in a fast-paced, dynamic, technology-focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements.
This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs.
Minimum Qualifications
- Canadian French language reading, writing, and comprehension skills to support the language-specific market
- Fluency in English reading, writing, and comprehension skills
- Excellent active listening skills with the ability to understand verbal nuances
- Understanding of the local region and cultural variations
- Demonstrates integrity and focuses on customer privacy
- Bachelor’s degree or equivalent job-related experience
Preferred Qualifications
- Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
- Highly organized with strong attention to detail
- Ability to independently navigate systems and tools
- Experience in content review or a similar environment, prior testing experience preferred
- Demonstrates flexibility and adaptability to changing workflows and responsibilities
- Grows with a team where expertise is shared and feedback is welcomed
- Excels at working independently to make timely decisions and take appropriate actions
- Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
- Successfully meets or exceeds targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Ability to maintain focus and aim for high results through large volumes of tasks
- Ability to work on safety data which could include offensive material
- Thrives in repetitive work and ambiguous scenarios