As a Service Manager, you will be an integral part of our passionate team, which is dedicated to delivering exceptional service to our valued customers. You will lead and manage our team of talented service technicians to maximize capacity, efficiency, and profitability. Your goal will be to exceed customer expectations by ensuring the highest quality customer service is completed on time and within budget. You will play a key role in achieving the company's financial goals.
At Just Right Heating and Air, we are more than just an HVAC company. We are a team of dedicated professionals who are passionate about providing outstanding service and exceeding our customers' expectations. With a commitment to excellence and a customer-centric approach, we have established ourselves as a trusted name in the industry.
• Work Life Balance - We understand the importance of ensuring that you have time with your families.
• Benefits - We pay 100% of your healthcare premiums.
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 days a year
• Transportation: Company vehicle and gas card.
• Professional Development : Opportunities for personal and professional growth.
Key Responsibilities:
- Optimize service operations, ensuring profitability and growth.
- Train and develop service technicians to unleash their full potential and become true HVAC superheroes.
- Collaborate with the Office Manager to streamline service scheduling and dispatch the right technicians to save the day.
- Meticulously review invoices with your eagle eyes, ensuring accuracy and spotting any anomalies.
- Oversee payroll with precision and keep a watchful eye on technician profitability.
- Efficiently handle warranty and call back invoices, swiftly resolving any issues that arise.
- Use your genius to set service inventory policies and ensure our inventory is always stocked to handle any challenge.
- Generate revenue by securing work and building strong customer relationships through exceptional service.
- Provide field support to our technicians, jumping in like a superhero when they need an extra hand.
- Ensure our service vehicles are clean, fully stocked, and always ready for action, just like a superhero's trusty vehicle.
- Drive sales of maintenance contracts, offering customers the opportunity to be the heroes of their own HVAC story.
- Maintain an up-to-date and organized price book, ensuring our pricing is clear, transparent, and competitive.
- Develop and execute comprehensive training programs for our technicians, empowering them with the skills they need to shine.
- Implement effective processes and procedures to streamline our operations and ensure efficiency.
- Foster an unstoppable team through your inspiring leadership, creating a work environment where everyone can thrive.
- Extraordinary organizational skills, allowing you to manage multiple tasks and responsibilities with ease.
- Proficient in basic computer skills and Microsoft Excel/Word, using technology as your trusted sidekick.
- Familiarity with data analysis and reporting, using your analytical skills to save the day with accurate insights.
- Strong interpersonal skills, building rapport with our team and customers like a true hero.
- Exceptional written and verbal communication skills, using your words to inspire, inform, and solve problems.
- Positive and enthusiastic attitude, bringing energy and optimism to the team every day.
- Prior managerial experience preferred, showcasing your ability to lead and guide a team to success.
Join the team at Just Right Heating and Air as our Service Manager and embark on a thrilling journey of exceptional service and professional growth. Apply now and become part of our heroic team!