At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Branch Manager 1
SUPERVISOR: Senior Branch Manager
HOURS PER WEEK: 40hrs/Exempt
DEPARTMENT: Administration
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: Responsible for planning, directing, coordinating, and controlling all operations and activities of the Branch within the scope of the policies and procedures for The Portland Clinic (TPC).
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
- Act as a liaison between Administration and the branch, timely sharing relevant information from various meetings.
- Oversee management and daily operations for 8-11 physicians and providers and 21 employees (numbers may fluctuate and change at the discretion of the COO).
- Oversee and manage 1-2 specialty service lines throughout The Portland Clinic (numbers may fluctuate and change at the discretion of the COO).
- Form a dyad partnership with Branch Medical Director. Listen, problem solve, be responsive and coach on-site providers as a dyad. Engage in regular communication with the Senior Branch Manager.
- Work with physicians and staff to continually promote quality patient care & experience, high employee morale, and workflows that may be replicated across sites to gain efficiencies and reduce errors.
- Maintain working knowledge of current clinic and branch policies and procedures. Keep downtime manuals up to date and continuously re-train and inform staff of these procedures.
- Provide time-sensitive information via daily huddles to the Branch physicians and staff.
- Partner with Branch Medical Director to conduct regularly scheduled provider meetings.
- Partner with all Managers who have staff at your location to provide real-time and evaluative feedback and to resolve any issues or concerns.
- Responsible for building, maintaining, and monitoring physician schedules to provide adequate coverage at the Branch.
- Responsible to ensure the building is open for business and securely closed after hours. Responsible for building security as it relates to HIPAA and staff safety.
- Participate in the interview process for potential Branch employees, providers, and leadership as requested.
- Collaborate with the Senior Branch Manager for accountability for all Branch operations, including but not limited to the coordination of equipment purchasing, capital budget requests, supplies, and services.
- Collaborate with the Senior Branch Manager for operational budget preparation and monthly review.
- Collaborate with the Senior Branch Manager for personnel budget preparation and review of any new/changes to FTE requests.
- Attend professional meetings and seminars to enhance management.
- Maintain regular communication with all departments and leadership regarding relevant information, advice, and assistance to manage a successful Branch.
- Partner with The Clinic’s Patient Care Advocate to respond to patient concerns. Address onsite concerns, in person, as needed.
- Ensure open encounters are closed timely and missing charges report is worked monthly.
- Carry out other duties and responsibilities as assigned.
- Attend work regularly.
- Work respectfully and collaboratively in a team environment with a spirit of cooperation.
- Participate as an active team member in a patient-centered medical home.
EDUCATION REQUIRED:
- Bachelor’s degree OR an equivalent combination of education and relevant work experience.
EXPERIENCE/QUALIFICATIONS/SKILLS REQUIRED:
- 2 years of progressive supervisory experience.
- 5 years of healthcare field experience.
- Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels of the organization.
- Ability to interact and establish good rapport with people over the phone and in person, often in stressful situations.
- Ability to react calmly and effectively in emergency situations and to work under pressure.
- Strong organizational, interpersonal and communication skills and the ability to adapt to shifting priorities that are critical for success at the branch and overall organization.
- Team leadership and positive agent of change.
- Strong problem-solving skills, demonstrated effective managerial skills with the ability to organize, coordinate and facilitate work groups.
- Skill in establishing and maintaining effective leadership presence with staff, providers, and patients.
- Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision.
- Experience in working in situations which involve authority, leadership, meeting targets and deadlines, and resolving conflict.
- Compassionate, patient, tactful, diplomatic and contributes to an environment where people feel valued.
- Proficiency in Microsoft Word, Excel, and PowerPoint to create materials and documentation.
PREFERENCES:
- 7 plus years of healthcare field experience.
- Electronic Health Record Competency.
- Shows an interest in taking actions to increase his/her knowledge and development as a leader.
- Values team success.
- Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent.
- Shows an interest in taking action to increase his/her knowledge and development as a leader.
- Contributes to an environment where people feel valued.
- Keyboarding skills.
- Electronic Health Record competency.
- Proficiency in medical software and Microsoft Windows.
- Competency in language, grammar, and spelling.
- Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision.
- Skill in establishing and maintaining effective leadership presence with patients and staff.
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
- 401k plan with Employer Matching up to 4.5% annually.
- Roth IRA.
- Comprehensive Medical, Dental and Vision insurance.
- Flexible Spending Account.
- Company provided $10K Group Life/AD&D insurance.
- Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability.
- 6.46 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE).
- One paid Wellness day per year.
- Seven paid holidays, and 1 partially paid holiday (mid-day closure).
- Employee Assistance Program.