Administrative Assoc

Job Description
Join the Office of New Student Experience and ASU Family! Working as one unit, our teams support the
onboarding and welcome experience for new undergraduate students and their families. Additionally, we
provide continuous engagement and resources for continuing families. In this position you will perform
complex administrative duties that require working both independently and collaboratively at times. Our
team works closely with other university offices and requires the ability to build strong relationships. This
position may assist with answering phones, greeting visitors, and will be a liaison to appropriate offices for
resolution. A passion for the ASU experience is a must. Reports directly to the Directors of New Student
Experience and ASU Family.
What's in it for you:
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.
• ASU Discounts to sports/events along with discounts with ASU partnerships.

Currently hiring for the following shift: Monday - Friday 8:00am - 5:00pm
Working Environment

• This position is located on the Tempe Campus within the Office of New Student Experience and ASU Family.
• This is an in-person position.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Ability to clearly communicate the essential functions of the position.
• Occasional evenings and weekends based on events.
• May need to bend, reach, lift, push and pull up to 25 pounds.

Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor's degree in Business or in a field pertinent to work unit and one (1) year of directly related administrative experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Department Statement
New Student Experience and ASU Family assist new students and their families' transition to the university through a variety of programs and events, including the New Student Orientation Experience and Fall Welcome. ASU is the New American University, an institution of the highest academic quality and one that is accessible to all students. New Student Experience and ASU Family is part of the Educational Outreach and Student Services vice presidential area which supports this vision through all of its efforts.
Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.
Desired Qualifications

• Experience working in a higher education setting and providing support to both students and families
• Evidence of effective verbal and written communication skills with a strong focus on collaboration and high-level customer service
• Experience in using organizational and time management skills
• Experience managing administrative needs of an office
• Experience in assisting with special events
• Evidence of technology skills in systems such as Google Suite, Salesforce, Slack, PeopleSoft, Outlook, etc.
• Knowledge of University policies and procedures.
• Skill in a wide variety of administrative functions including calendaring, scheduling, and word processing.
• Skill in dealing with a wide range of topics, including confidential and sensitive information.
• Skill in tact and diplomacy and in maintaining effective working relationships.
• Experience in effective communication skills..

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
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Essential Duties

• Represents The Office of New Student Experience and ASU Family to prospective students and prospective/current families.
• Serves as a valued liaison to university contacts and maintains relationships to support the needs of prospective students and prospective/current families.
• Operates as the lead customer service responder for inbound inquiries from incoming immersion students and ASU families including salesforce case management, answering phones, greeting visitors, and providing support for student worker teams.
• Supports Academic Orientation Sessions, Family Orientations, ASU Welcome events, family events and other initiatives as needed.
• Assists with maintaining internal documents, rosters, distribution lists, event registration, and may assist with event catering needs.
• Supports the operations of the ASU Family Hub platform, assisting with user imports, data management, reports and occasional content management.
• Helps manage the office inventory and orders supplies and materials as needed.
• Completes financial paperwork as assigned.
• Assists with the onboarding of new professional and student staff including ordering necessary materials, coordinating technology, etc.
• Provide overall administrative support to the office including scheduling assistance, generating reports and coordinating program logistics as assigned.
• Participates in special projects and events as needed.
• Other duties as assigned.

Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.