Job Description:
Shift: First Shift
Senior Client Manager
Group Healthcare Insurance Management
(Focus on Self-funded, TPA Plans specializing in Reference-based Pricing)
Homestead Smart Health Plans
Phila., PA
Full-time - Hybrid
About Homestead:
At Homestead, we believe health benefits should be simple and sustainable. Everyone should have affordable, high value healthcare coverage. We believe there is a better way, and we built one. Visit our website homesteadplans.com for more details on how we are revolutionizing healthcare. We are pioneers on a mission to provide employers with the best healthcare option. We seek change-makers who will help us transform US healthcare!
Position Overview:
The Sr. Client Manager will develop and maintain favorable employer, broker, and consultant relationships with the goal of providing the highest level of customer service to Homestead’s clients. The Sr. Client Manager will provide a consultative process to help employers identify and implement high quality, cost saving programs, services, and strategies. The Sr. Client Manager position will be based out of Homestead’s Philadelphia office. This position will require working in the office two-three days/week. Regular ongoing visits to broker and client offices for meetings are expected.
Duties/Responsibilities:
- Provide ongoing consultative service to self-funded health benefit clients.
- Assist with billing, claim and customer service resolutions.
- Assist with customer implementation.
- Manage open enrollment process.
- Deliver formal presentations to employees on health benefit plans.
- Visit clients and potential clients to evaluate needs and promote products and services.
- Develop and communicate utilization reports and trends to clients identifying opportunities for benefit enhancement and increased member engagement.
- Responsible for understanding and communicating compliance standards with laws and regulations as they pertain to our clients.
- Develop and manage relationships with brokers and consultants.
- Deliver formal presentations to C-suite executives, including human resources leaders.
- Solve complex benefit challenges using customized self-funded solutions.
- Plan, organize, and prioritize actions on a day-to-day basis to accomplish goals and objectives.
- Collaborate with other internal departments to ensure high quality of service.
- Perform additional duties as assigned.
Homestead is an equal opportunity employer that values diversity and is committed to inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
Experience and Skills:
- A minimum of ten (10+) years of employee benefit account management experience is required.
- Able to work comfortably in a fast-paced environment.
- Excellent interpersonal, written, and oral communication skills to build rapport with customers and business partners.
- Solid organizational skills and effective time management; ability to manage and prioritize multiple assignments from multiple staff members.
- Strong analytical skills to understand complex coverage details and underwriting guidelines.
- Enthusiastic, highly motivated, initiative-taker with a positive attitude and sense of urgency.
- Commitment to customer service excellence.
- Understanding of stop loss insurance and self-funded medical plans.
- Knowledge of claims processing systems and utilization reporting.
- Knowledge of reference-based pricing preferred.
- Competency in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
- Ability to travel to meet with clients and brokers (estimated time 30% to 40%).
- Ability to work independently, take initiative, identify, and address tasks without prompting, meet deadlines, and follow through on assignments.
- Ability to work effectively independently and as part of a team.
- Strong work ethic required.
Education and Certification:
- Bachelor’s degree in business, marketing, or related field is required.
- Must possess a valid Health Insurance license in their respective state or acquire it within 90 days of hire.
- Must possess a valid state driver’s license and a reliable, insured car (mileage reimbursement will be provided).
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Benefits:
Homestead’s benefits include:
- Pioneering mission-oriented purpose with a highly talented team.
- Based in Center City Philadelphia with hybrid work schedule of three days in office.
- Competitive salary, 401k plan and PTO.
- Medical, Dental, Life, and Vision Coverage.