Bellwether is an established IT managed service providerserving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 44 years. Our employee-centric culture has led to Bellwether being named one of the "Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.
The Bilingual Support Analyst (Spanish/English) will be the first point of contact for all IT issues for our customers. We are looking for a quick-thinking, friendly, problem-solver to join our team as a support agent. Our "Can Do" associates will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base.
Primary Responsibilities:
- Manage deployment for enterprise-level workstations and tablets.
- Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
- Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
- Work with users to clarify information and set proper expectations.
- Report any quality-related or client-related issues to management.
- Active Directory user management.
- Foster a team approach to meeting the objectives of our clients.
- Other responsibilities as assigned
- Fluency in both English and Spanish (reading, writing, speaking)
- Minimum of two (2) years supporting end-users in a tech support environment
- Working knowledge of current Microsoft desktop operating systems.
- Working knowledge of current versions of Microsoft Office.
- Maintenance of one of the following certifications: Comp TIA A+, Network+, Security+.
- One year of IT support experience, whether paid or unpaid.
- Great written and verbal communication skills. Must be personable and good on the telephone.
- Ability to drive and handle moving PCs and other IT-related equipment.
- Ability to develop and manage client relationships.
- Ability to multi-task in a fast-paced environment.
- Strong time management and organizational skills.
- Some college coursework is required, a degree is preferred.
- Must be a team player.
- Experience with current versions of Windows Server
- Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. Company-sponsored employee events. Service-based bonuses. Health, Vision and Dental insurance benefits, 401k, paid vacation and holidays, certification & mileage reimbursement.