General Manager

POSITION: GENERAL MANAGER

REPORTS TO: DISTRICT MANAGER

JOB SUMMARY:

The General Manager builds and supervises a team that achieves Apricus goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards and procedures.

PERFORMANCE RESULTS:

1. Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
2. Prepares and ensures that all team members prepare consistent, high quality products that are served to customers as described in the Apricus Orientation and Training Handbook and as shown on the job station helpers.
3. Achieves the standards for a clean and organized restaurant and team member image as defined in the Apricus Orientation and Training Handbook, and/or as required by local government agencies.
4. Recruits, hires, trains and evaluates team members by following procedures outlined in the SCORES materials, in-store training resources, and the guidelines for team member evaluation.
5. Develops a productive team by providing direction and supervision of team members through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low team member turnover.
6. Ensures a work environment that is following government regulations and is safe, secure, and free of harassment or discrimination, as defined by Little Caesars policies and procedures.
7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the District Manager.
8. Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
9. Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises team members to ensure goals are met.
10. Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.

NATURE & SCOPE:

The General Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Apricus policies and procedures. The Manager receives direction and training from the District Manager, six-week Management Modules, and other Little Caesars training materials and classes. During each shift, they motivate, direct and coach team members to work proficiently at their assigned stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars procedures. The General Manager is responsible for supervising all team members including those under 18 years of age. The General Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive. The General Manager supports the District Manager and is responsible for building sales and controlling costs by using all cost control tools and processes. They troubleshoot operational problems and find acceptable solutions.

GENERAL MANAGER/TRAINEE QUALIFICATIONS (EXTERNAL ONLY):

1. Have a minimum of two (2) years experience in a management role, achieving at least an Assistant Manager / Shift Leader position in a quick service restaurant, or one (1) year experience in a management position in a full-service restaurant.
2. Preferred minimum age of 21.
3. Possess a high school diploma, or equivalent, and possess basic math skills.
4. Have a working knowledge of local store marketing techniques, sales building, and a proven track record of controlling costs.
5. Possess strong management, team building and communication skills.
6. Possess knowledge of how to read and analyze profit and loss statements.
7. Be dependable, hardworking and have the ability to work a varied, 50-hour workweek under pressure and in stressful situations.
8. Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.
9. Meet Apricus Background Verification guidelines.
10. The US Department of Homeland Security (USCIS Division) requires that each General Manager provide documentation that proves their eligibility to work in the United States.

GENERAL MANAGER/TRAINEE QUALIFICATIONS (INTERNAL ONLY):

1. Preferred minimum age of 21.
2. Possess a minimum of 2 years restaurant retail management experience.
3. Be certified as a Little Caesars Assistant Manager for a minimum of 6 months to 1 year, depending on performance evaluations.
4. Score at least 90% on the last two security audits conducted during their shifts.
5. Have achieved at least an average score of "meeting standards" on their last two performance evaluations.
6. Have participated in the training of Shift Leaders and Crew Members.
7. Have a recommendation from their current General Manager and be interviewed by their District Manager and VP of Operations.
8. Possess a high school diploma, or equivalent, and possess basic math skills.
9. Have a working knowledge of local store marketing techniques, sales building, and a proven track record of controlling costs.
10. Possess strong management, team building and communication skills.
11. Possess knowledge of how to read and analyze profit and loss statements.
12. Be dependable, hardworking and have the ability to work a varied, 50-hour workweek under pressure and in stressful situations.
13. Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.
14. Meet Apricus Background Verification guidelines.
15. The US Department of Homeland Security (USCIS Division) requires that each General Manager provide documentation that proves their eligibility to work in the United States.

Please Note: Apricus reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the job duties outlined above, at any time and without advance notice.

Brand: Little Caesars Pizza

Address: 3025 W 6th Street Lawrence, KS - 66049

Property Description: Lawrence-6th

Property Number: 364016