IT Help Desk Support

Summary

Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills.

Duties & Responsibilities

• New User Onboarding & Offboarding
• Troubleshooting and managing Windows Servers and Active Directory
• Maintaining Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions for new users
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Ability to use various messages in an event log to affect repairs.
• On occasions, receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Excellent verbal and written communication skills
• Possesses strong time-management skills
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira

Ideal Qualifications & Experience (not required)

• Accounting / Fintech
• CCH Products
• Thompson Reuters products
• Extron Conference
• Quickbooks Administration
• Technical writing / documentation
• ITSM / ITAM
• Agile Methodologies

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.