Customer Service Representative

Company Description

Freedom Bank is an independent, full-service commercial bank committed to providing individuals and businesses the resources they need to achieve their financial goals.

Summary

Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. Participate in branch functions and community activities to promote Freedom Bank's image and growth, ensuring a strong local presence.

Responsibilities

• Customer Service- Assist customers with account inquiries, resolve problems, open accounts, cross-sell, maintenance of deposit accounts, incoming and outgoing wire transfers. Responds promptly to customer needs.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Cross-sell bank products and services based on customer needs in accordance with the banks program standards. Open said accounts on banks' core system.
• Perform customer requested research, including printing statement and check copies.
• Maintain the bank's files for currency transaction reports, suspicious activity reports and general correspondence.
• Assesses risk of all financial transactions executed.
• Perform other duties as assigned.
• Required to work Saturday hours (rotating).

Qualifications

• 2+ years of related experience
• Working knowledge of COCC is a plus
• Notary License is a plus

• EOE