Data Entry Clerk

Job Title: Front Desk Representative
Location: Dallas, TX
Reports To: Front Office Manager
Job Type: Full-Time
Job Summary:
As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and support. You will be responsible for managing guest check-ins and check-outs, answering inquiries, and ensuring a positive experience for all visitors. The ideal candidate is friendly, organized, and possesses excellent communication skills.
Key Responsibilities:

• Greet and welcome guests as they arrive.
• Manage guest check-in and check-out processes efficiently.
• Answer phone calls and respond to inquiries promptly and professionally.
• Provide information about hotel services, local attractions, and dining options.
• Maintain accurate records of guest information and transactions.
• Address guest complaints and issues promptly and effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with administrative tasks and clerical duties as assigned.
• Maintain cleanliness and organization of the front desk area.

Qualifications:

• High school diploma or equivalent; additional education or certification in hospitality is a plus.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite and familiarity with hotel management software.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.