IT Support Specialist

Title: IT Support Specialist

Location: Alexandria, VA

US Citizenship: Required

Clearance: Secret or higher preferred

Overview: The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.

Responsibilities:

• Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issues
• Administer and maintain routers and switches to ensure optimal network performance
• Manage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing access
• Support and maintain AvePoint backup solutions for user data and system recovery
• Perform tasks such as password changes, MFA token management, and troubleshooting authentication issues
• Issue laptops and necessary hardware to new employees, ensuring proper configuration and setup
• Collect laptops and hardware from outgoing employees and securely process IT offboarding
• Maintain and update the IT hardware inventory, tracking all issued and returned equipment
• Provide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issues
• Ensure all IT hardware is properly maintained and troubleshoot any hardware-related problems
• Support end users with technical issues both onsite and occasionally remotely

Requirements:

• Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related role

• Expertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutions

• Proficiency with troubleshooting laptops, desktops, MacBooks, and other hardware
• Experience with networking technologies such as routers and switches
• Familiarity with Zoom and Zoom Phones for teleconferencing support
• Excellent problem-solving skills and superior attention to detail
• Experience managing IT hardware inventory, including issuance and collection of equipment
• Ability to manage and troubleshoot MFA tokens, user accounts, and password issues
• Excellent communication skills and the ability to work in a fast-paced environment
• MS Azure, ENTRA, Exchange, or AvePoint certifications are a plus
• Experience with additional video conferencing platforms or other hardware preferred
• Secret or higher clearance preferred but not required

Equal Opportunity Employer/Veteran/Disabled