Short Term Housing Specialist (STRMU)

Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!
Why Friends For All:
For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need-including stigma and inequality-to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .
What is in it for you:

• A commitment to work-life balance with: (up to 38 Days Off)
  1. 12 accrued vacation days per year
  2. 12 accrued sick days per year
  3. 14 paid holidays, including Your Birthday!
  4. Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation
  5. Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)
  1. BCBS PPO Plans
     • PPO Gold premium = $28.88
     • PPO Platinum premium = $56.15
  2. Dental Plans
     • PPO Low = $1.14
     • PPO High = $5.81
  3. Vision premium = $1.41
• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in person counseling options

To Learn More about Working at FFA: Go to
Compensation:
Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.
Short Term Housing Specialist (STRMU) Job Description
JOB TITLE:
Short Term Housing Specialist (STRMU)
EXEMPT (Salaried) or NON EXEMPT(Hourly):
Non-Exempt
DEPARTMENT:
Housing
STATUS:
Full-time
REPORTS TO:
Short Term Housing Supervisor
REGULAR HOURS:
39
JD REVISION DATE:
06/17/2024
SUMMARY:
The Friends For All Corporation Short Term Housing Specialist (STRMU) will evaluate applicants to determine their eligibility for STRMU assistance in the counties of Tunica, Tate, Marshall, Desoto in Mississippi, Shelby, Tipton, Fayette in Tennessee and Crittenden, Arkansas.
ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve a minimum number of eligible clients as outlined in the STRMU contract.
• Determine eligibility of persons applying for STRMU funds in accordance with HUD guidelines within 5 days of receipt of applications
• Provide information regarding the STRMU application and referral process to walk-ins.
• Network with agencies in Mississippi, Tennessee and Arkansas agencies to get referrals and advertise the availability for the STRMU program.
• Attend orientations, meetings with landlords, and other community representatives with participants of the STRMU program as applicable.
• Secure and refer participants to appropriate supportive services, both internal and external.
• Participate in all trainings and meetings as necessary and assigned
• Enter subsidy amounts in CAREware within 24 hours of processing the referral.
• Submit quarterly reports by the 5th day of each program quarter.
• Type and mail approval and or denial letters within 5 days of receipt of new application
• Document all activity with STRMU participants on progress note forms and in CAREware within 2 days of date on denial or approval letter.
• Ensure appropriate releases are signed in order to facilitate processing of STRMU applications.
• Facilitate inspection of and approval of housing for consumers according to the Housing Habitability Standards within 5 days of receipt of application.
• Calculate assistance stipend for participants.
• Track eligibility period for each approved STRMU participant and document on STRMU tracking form.
• Develop Initial Housing Plans for all new consumers participating in the STRMU Program.
• Develop a new plan for clients returning for duplicate assistance.
• Provide follow-up and annual assessments for all Part B clients and perform data entry for each task in Careware/Apricot
• Work with clients to understand and comply with Housing plans and any treatment plans
• Additional Duties and Responsibilities as Assigned
• Participate in coaching sessions with supervisor a minimum of one time per week.
• Complete proper, accurate and timely documentation of services in writing and in Athena, CAREware, Evaluation Web, Redcap, Apricot, and any other database, as required.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist in the delivery of payments to third party vendors
• Regular and predictable punctuality and attendance is required
• Return all calls, emails and text in a timely manner
• Participate in weekly or biweekly coaching sessions with supervisor
• Complete Performance Reviews and SMART GOALS
• Participate in All Staff Meetings, In-Service Days and Mandatory Trainings
• May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor level degree in a health or human services related discipline preferred, not required
• Two years of full-time professional case management in a public service agency.
• Experience working with persons with HIV/AIDS preferred
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications.
• Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization
• Ability to work with a diverse client population
• Strong relationship-builder both with team and clients (internal and external)
• Ability to follow verbal and written instructions.
• Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and Zoom
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid State Driver's License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT:
We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must be able to interact with everyone in a friendly, helpful manner.
• Embodies FFA Values:
  • Equity and Acceptance
  • Trailblazing, Creative and Fearless
  • Joy and Fun
  • Collaboration and Teamwork
  • Service
  • Awareness

ADA SPECIFICATIONS :
Physical and cognitive demands that must be met in order to successfully complete the essential
functions of the job. Reasonable accommodations may be made to enable individuals' disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic local travel.

OSHA CATEGORY:
This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.
COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.