Senior Manager, Salesforce Product Management
Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.
As we lean into our mission to "simplify the business of running a business", WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Senior Manager, Salesforce Product Management to own the execution and delivery of the Salesforce product roadmap by collaborating across the business on the product roadmap. This role will work across marketing, sales, and service, driving unification to target state of platforms, while also driving new capabilities for both the employee and customer experience. As a leader in the product team, you'll role model strategic thinking, customer obsession and a learning mindset, creating an environment where your cross-functional team can do the best work of their lives. You will dream big, sweat the details, care deeply, make an impact, and have fun through embodying the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, and Relevant Expertise.
About the team:
Come join us as a Senior Manager, Salesforce Product Management in the Shared Capabilities team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.
What you'll do :
- Lead, inspire and empower a team of talented CRM and Salesforce product managers to define innovative experiences that delight our customers and win in the market
- Own the product vision for Salesforce strategy: Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
- Partner with marketing, sales, customer care, and technology teams to effectively implement process improvements and maximize the utilization of the CRM platform capabilities to increase productivity, deliver cost savings and reduce the speed of service delivery.
- Represent the customer. Be the champion and voice of customers. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.
- Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.
- Communicate clearly and efficiently: Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with product marketing managers to promote your products both internally and externally and ensure a cohesive message.
- Coach and inspire a team, providing them with actionable and timely feedback to help them grow and deliver great work
How you'll engage:
- Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs
- Customer Obsessed: Deeply understand our customers' needs through customer empathy, data and prioritize work
- Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.
- Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap
- Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset
- Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate
- Talent Steward: Actively coaches and manage your direct reports to help flourish while seeking feedback to develop themselves
Experience you'll bring:
- 8+ years of Product Manager experience in environments that embrace customer driven innovation, rapid experimentation, data-driven decisions and results-orientation
- Experience in Salesforce marketing, sales, and service cloud products and technologies
- Experienced in proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes
- Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end to end execution
- Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments
- Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision
- Strong financial acumen, analytical and problem solving skills
- Ability to partner well cross-functionally, especially with engineering and marketing and risk
- Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders
- Experience building global ready or international offerings a plus
- Undergraduate degree required, advanced degree is a plus