Intake Coordinator

APLA Health's mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services. Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment!
We offer:
• Medical Insurance
• Dental Insurance (no cost for
employee)
• Vision Insurance (no cost for
employee)
• Long Term Disability
• Group Term Life and AD&D
Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free
parking
• Employer Matched (6%) 403b
Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The Intake Coordinator is responsible for conducting client intake, collecting eligibility
documentation, and providing information on Alliance/APLA Health services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Conduct client intake and determine housing and service needs.
• Answer and address incoming phone calls, emails and Alliance's
website inquiries from potential clients and referral sources in a timely and polite
manner.
• Inform prospective clients of the full range of services available
within the agency.
• Collect eligibility documentation from prospective client and provide
follow-up.
• Perform data entry into various database systems.
• Effectively communicate and consult with the team to ensure timely
follow up.
• Provide information and referral assistance to appropriate social
service agencies and or community programs that meet the needs of non-eligible
individuals.
• Assist in linking clients to APLA Health services/programs and
other community agencies/programs.
• Create and maintain consistent communication channels, both
verbal and written, between several parties (i.e., client, referral sources,
collaborating agencies, team members).
• Maintain complete organized working files, case notes and client
documentation.
• Participate in regular meetings, trainings, supervisory sessions, and
accept the responsibility for aiding the development of positive team
relationships.
• Adhere to agency policy, procedures, and the professional code of
ethics.
• Assume other responsibilities as assigned.
REQUIREMENTS:
Training and Experience:
• Bachelor's degree in a social science discipline OR A minimum of 4
years of experience in direct service with HIV/AIDS clients, homeless clients, or
clients with other chronic illnesses.
• Excellent verbal and written communication skill.
Knowledge of:
Working knowledge of Microsoft Office.
Ability to:
Work in a fast-paced environment with attention to detail, coordinate multiple tasks,
meet assigned deadlines, learn specific systems quickly and thoroughly, and
communicate effectively with clients from diverse background as well as with
government representatives.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting and moving of office materials weighing 25 pounds or less. The position
requires daily use of a personal computer and requires entering, viewing, and revising
text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver's license; proof of auto liability insurance; and
have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.