ADA Eligibility Specialist is responsible for reviewing ADA paratransit application documents and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation and providing final eligibility determinations to the client.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities:
- Determine final eligibility based upon the interview, functional assessment, and any other relevant supplemental information.
- Conduct in-person interviews to assess mobility capabilities and consider supplemental information provided.
- Determine what functional assessments the applicant will be required to undergo.
- Provide written eligibility determination documentation to the client within ADA required and contracted time frame.
- Read and interpret ADA paratransit professional verification forms.
- Review interview results, following up on assessments and professional verification, as needed.
- Provide further written documentation to the client upon request.
- Assist the leadership team in identifying process improvement opportunities.
- Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessments using an outdoor course, FACTS, MMSE, and TUG assessments.
- Apply information obtained to determine the applicant’s capability to independently ride fixed route transportation.
- Complete required forms for eligibility letter generation.
- Participate in staff meetings with leadership and the entire team.
- Participate in continuing education as needed.
- Participate in initial and ongoing training as required by Transdev and client.
- Complete all necessary reports, paperwork, and maintain applicant tracking logs and reports for Transdev and client.
- Build rapport and communicate effectively with Transdev and client personnel, including administrators, management, support staff, and applicants while providing high quality customer service.
- Participate in the appeals process, upon request.
- Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
- Work with management and the client to follow through on service issues, troubleshooting problems, concerns, complaints, and training.
Job Type: Full-time
Salary: Up to $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule: Monday to Friday
Work setting: In-person at 175 W Jackson Blvd, Chicago, IL 60604
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time; be able to pass a drug screen and background check.
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