The purpose of this position is to ensure that internal, external customers and colleagues receive the highest quality of customer service. This position is more physical and will require warehouse dock area managing, assisting customers with will call orders, loading trucks and dispatching routes. This may involve answering questions, researching information such as billing of orders, being able to facilitate resolution of transport issues and having a firm understanding of Logistics compliance. Coordinating orders to operations so that they are processed in a timely manner. The nature of this job requires an individual that is intelligent, dependable and detail oriented. This individual will work closely with billing, operations, and sales. This individual must be motivated to meet the goals of the department and be willing to "go the extra mile" in serving the customer.
Primary Position Duties & Responsibilities:
- Assist in the dispatching of delivery drivers
- Organizing dock pallets at the start of each morning
- Research and resolve any problems regarding late orders/deliveries, credits, short shipments/missing products.
- Communicate Production/Operational issues with Logistics Manager
- Communication with production, inventory control, receiving and production required
- Communicate Logistical issues (routing, drivers) with Logistics Supervisor
- Dispatching & coordinating paperwork and loading for specific lanes outlined by Manager
- Assist with Fed Ex shipments
- Loading and dispatching
- Split schedule required
- Checking off orders for accuracy
- Check in drivers and training will be provided on common QA
- All other reasonable requests.
- Must have 2 years of relevant work experience.
- Must have communication and interpersonal skills to interact effectively, both written and verbally, with internal and external customers.
- Must be able to work in a fast-paced environment.
- Must be able to multi-task.
- Must have excellent time management skills.
- Knowledge of the transportation industry is a plus.
- Bi-lingual (English/Spanish) is a plus.
- Proficient in Microsoft Outlook, Excel, and word
- Working knowledge of GPS software (not required but a plus)
- 10 Key by touch
- High School Diploma or G.E.D., or a combination of relevant work experience
Santa Monica Seafood Co. offers great Compensation/Benefits, (Medical, Dental, Vision, Life, 401K plan with match). Paid holidays and vacation. Employee discount, including at our company retail stores and cafes. Employee referral bonus program and much more.
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