Complete 4 Success Advising Specialist

Position Details
Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Complete 4 Success Advising Specialist
FLSA
Non-Exempt
FT/PT
Full Time
Hours Per Week
37.5
Work Schedule
8:30am - 5pm, Some weekend and evenings.
Position Salary Range
$52,440 annual
General Responsibilities
The grant funded advising specialist serves as the coordinator for the Complete4Success student initiative. This role will remove educational barriers for students by connecting them to the college and community resources needed to be successful in their studies and complete their credentials and degrees at Howard Community College. In addition to supporting students' resource needs, this role will work collaboratively with the college's grant administrators to ensure compliance and provide report preparation and analysis according to grant deadlines.
Work Performed

• Identifies, connects, advises, and case manages the Complete4Success scholars who are near to completion based upon the Complete4Success grant criteria; Provides start to finish service and clearly communicates information and action items to the student to ensure the student completes their credential/degree.
• Case manages assigned student caseload and directly connects students to college support services to assist them with college completion and success (e.g., disability support services, career services, transfer services, emergency financial assistance, and essential basic needs), and follows up/ follows through to ensure the student obtain the services.
• Refers students to college and community resources.
• Ensures compliance with Complete4Success reporting requirements.
• Employs technology to assist students with navigating the support and resource processes at the college and within the community.
• Partners with community social services to provide information to students regarding resources available to them.
• Provides on-going quality communication, effective customer service and support by using consistent, effective outreach and follow-up, including phone calls and digital communication, while ensuring compliance with regulatory requirements.
• In collaboration with public relations and marketing, creates, maintains, and promotes college and community resources available for HCC students.
• Provides administrative support for the Complete4Success initiative, including and not limited to data entry, maintaining student files, and reporting.
• Collaborates across the Student Success division and with the Teaching and Learning division to provide optimal support for Complete4Success Scholars.
• Create a warm and welcoming environment for students.
• Updates and tracks grant reporting on student award allocation, persistence and completion.
• Works with the Planning Research and Organizational Development (PROD) office to ensure accuracy in assessment and reporting.

Minimum Education Required
Bachelor's degree
Minimum Number of Years Experience Required
2
Other Knowledge Required

• Minimum bachelor's degree or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. All degrees must be from a recognized institutional accreditor.
• Knowledge of Ellucian Colleague information system preferred.
• Experience coaching or advising students, or similar human services.
• Competency in organizing data and preparing reports.
• Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel).
• Excellent interpersonal, written, and oral communication skills; confidence speaking with individuals from diverse backgrounds.
• Self-motivated with the ability to work independently and set priorities to achieve goals and objectives.
• Demonstrated ability to foster a cooperative team-focused work environment.
• Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families.
• Commitment to diversity. Champion for equity.
• Ability to handle a multitude of tasks in a fast-paced enrollment office required.
• Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA.
• Regular attendance and an ability to work mornings, evenings and/or weekends consistent with college needs.
• Criminal background check.
• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Working Conditions
Reports to the Associate Vice President of Advising and Retention. May supervise work study students, special project, and seasonal employees.
Division
Enrollment Services (Div)
Department
Admissions & Advising
Posting Detail Information
Posting Number
NB131P
Number of Vacancies
1
Best Consideration Date
06/02/2023
Job Open Date
05/19/2023
Job Close Date
Open Until Filled
Yes
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.