Front Desk Agent

Welcoming guests and checking their details against their bookings2. Allocating guests their rooms and providing keys3. Answering phones from prospective customers and guests, taking messages and delivering them4. Completing administrative tasks such as filing and photocopying5. Responding to requests for help and information6. Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions7. Preparing room bills and ensuring prompt payments8. Checking guests out, taking payments and returning deposits