Telecommunications Project Manager

Job Title: Telecommunication Project Manager
Location: San Francisco, CA
Full Time – Onsite, One year contract
Pay Rate: DOE

Project Summary :
To successfully migrate to a cloud-based phone service, the client is seeking professional services. The professional services firm will be instrumental in managing the discovery of all existing on-premises phone system configurations, identifying customer and team needs, identifying potentially costly or time-limiting risk areas, and developing detailed design documents for a cloud-based phone system that meets the client’s requirements. Additionally, the services requested herein will assist the organization with the creation of a comprehensive and extensive planning document that will provide detailed planning for porting existing user numbers between on-premises and cloud environments.

Scope of Work :

• Task 1: Assessment : Conduct a thorough assessment of the client's existing phone system and infrastructure, manage the discovery and identification of all existing on-premises phone system configurations across all client sites, identify customer and team needs, and identify potentially costly or time-limiting risk areas in alignment with the organization's business requirements and best practices.
• Task 2: Design Documents : Develop and deliver detailed design documents and an implementation plan inclusive of all client sites.

Minimum Qualification (MQ) :

• Minimum 10 years of verifiable experience designing phone system solutions for multi-location organizations with at least 3,000 users. Examples of acceptable verifiable documentation include:
• Detailed Purchase Order/invoices
• Client letter on company letterhead/email
• The documentation must confirm the following details: (a) project scope, (b) project cost, (c) project start and end dates, and (d) client name.

Business Requirements :

• Transition 90% or more of the current phone system endpoints to a cloud-based system that meets the client’s requirements.
• Proposed service provider should be a Tier 1 Local Exchange Carrier (LEC) with coverage across the seven Northern California counties in which the client operates.
• Proposed solution must support a distributed deployment to over 60 locations and provide local, secondary, and tertiary redundancy for call routing.
• Proposed solution should be capable of Microsoft 365 integration to facilitate “Dial by Name” and full integration with existing Identity and Directory systems to ensure up-to-date contact information is accessible and used at all times.
• Solution must support Direct Routing to enable a seamless transition from the existing Avaya infrastructure.
• Phone number porting of existing DIDs is required. The client will not accept new phone numbers.
• Maintain 5-digit dialing wherever possible during migration and once the solution is fully implemented.
• Subject matter expert to provide technical support for legacy digital and analog devices via Direct Routing using SBC & media gateways.
• Control calling plans by policy, based on individual user requirements (Domestic local vs. Long-distance/International).
• Emergency calling and location-based routing must be identified and prioritized based on the precise physical location of the facility where the call originated.
• Where appropriate, media bypass should be used to optimize network traffic.
• Since the cultural transition to “soft phones” will vary by site and user persona group, the client should be able to increase/decrease endpoint count on demand.
• Provide a consistent and seamless solution across all client sites, with a single support model and centralized management and administration.
• Service Level Agreements (SLA) must align with the operation requirements of each client facility and will be further defined once the final phone system architecture is completed.

Job Type : Full-time

Pay : $90,000.00 - $150,000.00 per year

Benefits :

• 401(k)
• Retirement plan
• Vision insurance

Schedule :

• 8 hour shift
• Monday to Friday
• No weekends

Experience :

• Designing phone system: 5 years (Required)
• Telecommunication Project Management: 5 years (Required)

Ability to Commute :

• San Francisco, CA 94102 (Required)

Ability to Relocate :

• San Francisco, CA 94102: Relocate before starting work (Required)

Work Location : In person