Position Summary
Walmart Creative Studio (WCS) is the in-house creative agency for Walmart. Our team develops breakthrough and distinctive design systems and creative conversations that drive business objectives and keep our Fortune #1 brand in the culture. We use creativity and design to win hearts, minds and wallets.
We are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. We are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business - not just with ads but through brand acts and experiences.
We value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and we are committed to helping people - all people - live better.
This role is based out of our San Bruno, CA office. We currently follow a two-day in-office work week, with flexibility.
About Walmart Marketing
Named Ad Age's Marketer of the Year in 2022, you'll join an internationally recognized team of thinkers, creators, and problem solvers passionate about helping people save money and live better.
Walmart Marketing is a dynamic, multidimensional organization dedicated to redefining how the world shops through impactful creative and fast-paced innovation - all grounded in customer insights and brand strategy. We live out our company values each day while striving to exceed customer expectations and drive growth for the company.
We orchestrate marketing campaigns and experiences that reach millions of daily shoppers. Our work spans the digital and physical spaces and combines the work of numerous internal teams and external advertising and media agencies. Our teams work together to show our customers how they can save money and live better. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Marketing role at Walmart could be what you've been looking for.
Manager, Account Management
We are seeking a seasoned, innovative advertising Manager of Account Management to operate as the "front door" of our agency and act as a go-between for our agency creative team and our partners ("clients"). Your responsibilities will include determining the client's needs, explaining the creative process, recommending solutions, and working closely with project management to ensure a timely execution of all campaigns/projects.
To be a successful advertising Manager, you should be self-motivated and solutions oriented. You should have "big picture" thinking and the ability to inspire the creative team to exceed the partner's expectations while expertly managing their campaigns and projects. Ultimately, a top-class advertising Manager is strategic, detail-oriented, organized and driven.
This position should feel confident developing campaigns and strategies, proactively partnering with marketing counterparts for quarterly planning of ongoing and seasonal full-funnel campaigns, and ensuring on-time delivery of assets to aligned objectives and KPIs.
Must be conversant in assessing creative briefs and communicating client strategy to the creative team. The ideal candidate will successfully navigate the demands of business, creative/brand, and technology to help elevate the quality and scale of Walmart creative.
You Will Make An Impact By
- Being curious. Demonstrating a passionate and proactive knowledge of our Partner's business, understanding their products, objectives and challenges.
- Helping to shape Partner briefs, understanding the challenges, objectives and problems to be solved.
- Translating Partner briefs into a creative brief, helping to find unique ways-in based on business context and consumer insights.
- Driving accountability of Partner's business and marketing objectives to inform and drive integrated campaign solutions that generate measurable results.
- Ensuring we are pressure testing our work against strategy and objectives to ensure it delivers to our Partner's business needs but also breaks through with Consumers.
- Demonstrating great creative judgment and a passion for effective break-through ideas.
- Having the ability to combine business, communication, and creative strategy to drive the creation of effective creative platforms and tightly integrated campaigns. Need to be both a strategy and idea person!
- Ensuring the timely execution and delivery of full-funnel creative campaigns and projects.
- Expert in 360 campaign development, including but not limited to: video, photo, digital, social and owned channel production and execution.
- Expertly orchestrates multiple teams and workstreams both internally and externally to ensure holistic and consistent outcomes across all campaign outputs.
- Drives meetings with Partners, grounding the team in the task at hand and ensuring that there are clear outputs before the meeting closes in-line with the meeting agenda/objectives.
- Is responsible for keeping our Partners on track to ensure all ideas and concepts remain on brief and deliver against agreed KPIs and objectives.
- Effectively works x-team to ensure consistent efficient ways of working and optimize wherever possible. Outstanding communicator with the ability to uplevel the correct information to the SR Manager/Director level or above.
- Strong understanding of the creative process and not afraid to follow-up with partners on confidence in their knowledge of the business and the work, strives to be the person in the room with the answer. Owns the room.
You'll Sweep Us Off Our Feet If
- You embrace new ideas, emerging technology, communication platforms, and share that information across disciplines.
- Empowers their team by providing guidance through specific project and campaign hurdles, only stepping in as a last resort.
- Brings out the best in people, fosters ambition, enthusiasm, and team morale. Has great judgment about where to direct the team's energy.
- Looks for incremental opportunities within the work and finds cost effective and creative ways to implement them along with our internal partners.
- Proactively looks for and drives organic growth opportunities throughout Walmart.
- Unafraid to take charge, when necessary, be decisive, and drive to outcome quickly.
Preferred Qualifications
- A bachelor's degree in marketing, advertising, business administration, or another relevant field.
- 8-12 years' experience as an agency Account Supervisor or Account Manager or similar role.
- Minimum 4-years' experience working in retail environment (or other high-volume industry).
- Experience in project management tools including Smartsheet & Workfront.
- Excellent understanding of advertising methods and techniques.
- Understanding of account management fundamentals, including the ability to identify and resolve issues, manage risk, and allocate resources.
Additional Qualifications
- Experience working in Product launch or development.
- Retail experience working on in-store / omni retail channels.
- Experience in Apparel, Beauty, Home, or CPG.
How You'll Thrive At Walmart
- Performance-based incentive awards
- 401k with company match
- Discounted employee stock purchase plan
- Paid parental leave
- New surrogacy & adoption benefits
- Unlimited Flex Time Off
- Working alongside a diverse group of collaborative and innovative team members
- Opportunity for growth and development across several areas of the Fortune 1 organization
- And much more
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 1 year's experience in interactive design, editorial content management, or related field OR 3 years' experience in interactive design, editorial content management, or related field.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Content Management Systems, Managing interactive projects in an online creative or related digital field, Working for or with creative agencies, Working with Design Software (For example, Adobe Creative Suite), including proficiency in advanced functions (For example, multi-layer masking and compositing)
Primary Location
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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