Returns Representative

Summary
The Returns Representative is chiefly responsible for providing the highest quality customer support and account management.
Responsibilities

• Manage Return Merchandise Authorization process from claim submission to resolution.
• Create, manage, and process replacement orders for returns.
• Identify, generate, and manage freight claims with distribution carriers.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Accurately process customer transactions including orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Other related tasks or duties, as dictated by business needs.
• Manage bin for packages returned without authorization!
• Notify customers of denied returned merchandise.
• Manage reshipping packages to customers.

Qualifications

• High School Diploma or GED is required.
• Bachelor's Degree in a business-related field preferred
• 2+ years' experience in a call center is preferred.
• Manufacturing/Distribution environment preferred.
• SAP or NetSuite experience preferred.
• CX experience preferred.
• Outstanding customer relations skills
• Ability to prioritize and complete tasks efficiently.
• Meticulous attention to details; commitment to producing quality product.
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment.
• Ability to interact and communicate with individuals at all levels of the organization.
• Works well in a team environment

We Provide

• Competitive Compensation Package
• Company provided Life Insurance and Short-Term Disability.
• 401(k) Employer Match.
• Paid Time Off Programs
• Comprehensive Benefits Package.
• Team Member discounts on Visual Comfort Products.
• Closed on all major holidays

Hourly range is $23.00-$24.00
#LI-Onsite
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
Other details

• Job Family Customer Service
• Pay Type Hourly
• Min Hiring Rate $23.00
• Max Hiring Rate $24.00

Apply Now