Job Type
Full-time
Description
Under the supervision of the Associate Director of Adult Workforce Development, the Business and Financial Services Manager (BFS Manager) will supervise and direct a team of job developers, financial/employment coaches and volunteers to assist jobseekers within vulnerable populations (e.g. veterans, disabled, re-entry, homeless) to develop job-readiness skills, enter and maintain placement within living-wage careers as well as assess and support local employers meet their business needs. The BFS Manager will be responsible for coordinating services and managing relationships with employers and financial service providers to improve the employability of participants and the economic growth of businesses. The BFS Manager will coordinate with other managers, leads, and teams within WDD as well as across CRCD departments to execute a coordinated, client-employer focused approach within the Integrated Service Delivery (ISD) model that positively impacts the jobseeker, employer, organization, and community at-large.
One of the main roles of the BFS Manager is to support the leadership staff of the department with meeting the goals of the organization that was established in the 5-year strategic plan. The manager should spend about 50% of their time cultivating and maintaining employer partnerships that lead to living wage jobs for clients served along with financial industry partners to support CRCD's Financial Services Center. This includes organizing career fairs, employer advisory networks, and supporting the business improvement district (BID). The BFS Manager should spend about 20% of time providing staff supervision and coaching, data-entry and reporting oversight, and overall contract compliance within employment and financial service outcomes. Additionally, 20% of time should be spent on administrative and compliance responsibilities. The final 10% of the time will support department management with department oversight, planning, development, and implementation.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Effectively lead and manage a team of job developers, employment coaches, volunteers, and interns within the Business & Employment team (or "BSR" - business service representatives' team)
- Effectively lead and manage a team of financial coaches and volunteers that will provide
- the full scope of financial literacy and education services through CRCD's Financial Services Center (FSC).
- Ensure smooth and supported integration between the FSC and Employment Team.
- Outreach and engage businesses and employers for job development and placement of enrolled participants.
- Oversee the employment team providing daily services that include, but not limited to, career assessment and planning; job-readiness (soft/hard skills) training; placement support into high growth industries; employment retention and follow-up services up to 12-months after exit; and employment case noting and closures on web-based grant reporting platforms. Create relationships with employers in our targeted industries of construction, transportation, and logistics as well as other high-growth industries with the employment team.
- Create and maintain productive and positive relationships with key partners such as LA Trade Tech College (LATTC), Southeast Los Angeles BusinessSource Center, and Economic Workforce Development Department (EWDD).
- Actively collaborate with other CRCD departments to recruit, enroll, train, and place eligible participants from the target vulnerable populations
- Negotiate contracts/OJT, work experience terms with employers and partners for job placement and training of enrolled participants.
- Oversee referrals for small businesses services to BusinessSource Center and other gov't and community-based-organizations who can support the needs of entrepreneurs and small business owners, which includes tracking employer outcomes on CalJOBS and Salesforce.
- Ensure all job orders and employer service data efforts are collected, maintained, and entered into specific data systems, including but not limited to internal databases, spreadsheets and CalJOBS and Salesforce by the employment team.
- Initiate and participate in employer work groups, round tables, chambers, business corridors and other initiatives in appropriate targeted sectors.
- Lead a monthly/quarterly advisory council meetings with employers who serve as advisors for CRCD's Workforce Development Department (WDD)
- Responds with appropriate job matching and referral services for any job order from employers received internally and/or externally, including LA Trade Tech College personnel.
- Work with direct supervisor to help streamline services and increase quality and relevance of job opportunities for job seekers customers enrolled with program.
- Meet with employment team weekly to hear the job opportunities, employee and employer needs, and strategize how to match both client's needs timely.
- Produce weekly/monthly/quarterly reports from the employment team, and in some cases daily, to provide the organization leadership with ongoing grant progress and success.
- Collaborate with other managers, leads, and direct-line staff to coordinate service delivery, data-entry, and progress performance on all grants.
- Provide ongoing oversight to employment team data-entry on CalJOBS/Salesforce
QUALIFICATIONS
- Bachelor's degree in related field; or minimum four years of related experience without formal education
- Prior experience in providing job development, staffing or business services in either for profit or non-profit organizations.
- A minimum of 3-years supervision and management experience (preferably in non-profit workforce development and human services).
- Knowledge of needs of vulnerable populations, i.e., veterans, ex-offenders, individuals with disabilities, homeless individuals, English language learners.
- Demonstrated knowledge of community resources and services available to participants
- Must provide proof and references of past work experience to validate the demonstrated ability.
- Experience managing a team of highly functional, independent thinkers who work collaboratively and in partnership to support local residents secure employment.
- Experience with facilitating small and large group meetings and partnership collaboratives.
- Member of the target population a plus
- Bi-lingual in a community-based language a plus
- Member of the target population a plus
- Ability to work on multiple projects simultaneously to meet deadlines.
- Proficient in data entry, Microsoft Outlook, Excel, PowerPoint; Salesforce a plus
- Working knowledge in data tracking systems and tools.
- Strong organizational skills to manage large caseload, data, and reporting duties
- Strong client-facing and teamwork skills
- Aptitude in decision-making and problem-solving
- Critical thinking to incorporate new strategies and maintain ethical standards
- Reliable transportation: valid driver's license, and car insurance as required by law.
$66,560 - $70,000
BENEFITS
CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:
- 14 Paid Holidays
- On-Demand training memberships to bolster professional development
- Dental/Vision/ 85% employer-paid & 45% dependent paid Medical Insurance
- 401k eligibility from day one & up to 3% matching after one year
- 529 Educational Savings Plan from Principle
- Flexible Spending Account (FSA)
- Short & Long Term Disability
- Accident & Hospital Indemnity
- Whole life insurance with cash benefits
- Identity Theft Protection and Legal Services
- Discount pet insurance through ASPCA
- Generous work/life balance
All candidates are subject to a criminal history check and meet CRCD's criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or the Equal Employment Opportunity for the position (s) to the EEO/ADA Coordinator. EEO/ADA Coordinator contact: Stacey Cabling (213) 743-6193.
Salary Description
$66,560-$70,000