Treasury Management Analyst - Kansas City or Topeka

Hours: 8:00 am to 5:00 pm, Monday through Friday. Additional hours as needed.
Role: The Treasury Management Analyst supports Business Bankers and Treasury Management staff across all markets (Topeka, Kansas City, and Denver) The Analyst assists customers in implementing treasury and electronic banking services, providing comprehensive customer service and support for a variety of banking solutions. These services include Banking Accounts, Remote Deposit, Positive Pay, ACH Positive Pay, ACH, Internet Banking, Payroll Cards, Merchant Cards, VISA Credit Cards, Lockbox, Federated, and CDARS. Additionally, the Analyst manages vendor relationships, including contract comprehension, pricing models, customer service models, product updates, and occasional system testing.
Essential Functions & Responsibilities:

• Provide ongoing support to commercial customers, including: Ordering checks, deposit tickets, and other banking supplies; Monitoring account analysis for pricing and billing accuracy; Researching and resolving customer concerns discrepancies; Assisting with product enrollment, password reset, and equipment setup for Remote Deposit; Identifying products that align with customer needs.
• Maintain and manage vendor relationships, collaborating on assigned projects.
• Create, manage, and troubleshoot documentation and agreements for customer product implementation and account services.
• Provide one-on-one product training to customers, primarily via phone, with occasional in-person sessions as needed.
• Collaborate with other departments to ensure efficient and effective resolution of customer needs.
• Manage Risk Fraud Analysis (RFA) for ACH and Wire activity, including ongoing monitoring and customer/employee training.
• Oversee day-to-day ACH limit adjustments.
• Maintain up-to-date knowledge of Treasury services software and equipment.
• Provide training to team members as necessary.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Education: High school diploma or equivalent required; some college coursework preferred.
Experience:

• Minimum of two years of customer service experience, with at least one year in an administrative capacity.
• Banking or financial services industry experience is preferred.

Skills & Abilities:

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and the ability to select and utilize appropriate technology to complete tasks.
• Strong time management and organizational skills, with the ability to prioritize tasks, manage deadlines, and shift quickly when priorities change.
• Excellent problem-solving skills, with the ability to identify and proactively resolve issues.
• Strong written and verbal communication skills, including the ability to create/edit report, policies, and communications.
• Exceptional interpersonal skills, with professionalism, diplomacy, and the ability to build trust and foster relationships.

Competencies: Adherence to CoreFirst Bank & Trust's values of Respect, Communication, Integrity, Initiative, and Accountability is essential. A secondary focus on customer satisfaction (internal and external), compliance, ethics, perseverance, and time management is also required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required.
Travel: Travel is negligible. It is primarily local during the business day, although some local evening and weekend travel may be needed.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Other:

• Applicants must pass a drug screen and background checks.
• Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal.

CoreFirst Employment Practices: CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.