Maintenance Manager

RATP Dev USA - Your future. Our destination.
Mission
People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.
We are seeking a big-picture-minded Maintenance Manager, someone who can create a vision and mission for a maintenance team. A person who can delegate tasks and responsibilities to maintenance supervisors in an effective, positive, and efficient manner. Our Maintenance Director will uphold strict adherence and personal accountability by understanding and following OSHA guidelines and other regulations. This person will exhibit problem-solving and team-building skills.
Profile
Critical components:
A highly conscientious leader who:

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.
• Establishes operational safety policies and procedures to prevent incidents/accidents and ensure consistent compliance with OSHA requirements.
• Provides leadership in developing company policies and programs for awareness of general safety and OSHA requirements.
• Administers all planned maintenance programs, including safety hazards training, OSHA regulations, and environmental aspects.
• Partners with Safety, Risk, and Continuous Improvement to implement process improvements to ensure compliance and drive excellence in all aspects of our operations.
• Adheres to preventive maintenance principles and quality management.
• Extensive knowledge of Federal, State, and Local laws pertaining to maintenance.
• Knowledge of Labor Management policies and procedures.
• Ability to interact and communicate with public officials and all levels of staff including managers, supervisors, collective bargaining employees, and intra-department personnel.
• Considerable knowledge of the principles, procedures, and policies related to bus maintenance.
• Develops and maintains effective working relations with teams, colleagues, the union, the public, medical and governmental agencies, elected officials, and the board of trustees.
• Provides oversight, direction, and coordination of staff in the provision of cost-effective, efficient, and reliable transit services within available and financial resources.
• Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting.
• Executive-level presentation skills and ability to handle high-level client interactions.
• Strong interpersonal, relationship-building, and negotiating skills.
• Tracking expenses/overseeing the budget for maintenance striving for cost-effectiveness.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

• Administers and supervises the implementation of a comprehensive preventative maintenance program.
• Manages the equipment and facility maintenance repair division.
• Prepares operating and capital budgets.
• Controls expenditures of allocated funds.
• Evaluates work methods and operations, division policy, procedures, and services to determine effectiveness.
• Reviews reports filed by all maintenance employees daily.
• Develops various procedures and policies related to maintenance operations.
• Meets regularly with the Safety and Training officers to review various projects and programs.
• Works with various Authority Directors to develop, implement and support existing programs.
• Meets with local, state, and federal agencies regarding maintenance-related projects.
• Represents the department on the labor/management committee.
• Meets with Union Representatives on an ongoing basis to discuss various discipline cases, work assignment issues, and general operating issues.
• Negotiates with vendors to resolve warranty issues and the recovery of associated funds.
• Manages contractual services to maintain vehicles, systems, and facilities.
• Makes presentations on maintenance-related topics to various groups.
• Review and recommend capital expenditures for items that will increase efficiency and services of the department.
• Oversee department inventories and stock controls.
• Track trends using historical data, implements and adapts the department to reduce service issues.
• Respond to after hour emergencies as needed.

Safety & Compliance

• Works with all company and local team members to create a strong, vibrant, and engaging safety culture.
• Demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.
• Ensures compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).

Leadership

• Excellent interpersonal and public communication skills.
• Demonstrated ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.
• Demonstrated ability to manage people in large organizations' operational and corporate support programs.
• Ability to develop and implement strategic plans.
• Ability to effectively organize, access, and have produced a variety of written materials for different audiences and consistently meet deadlines.

Business Acumen

• Demonstrated ability to budget, plan, and allocate corporate resources in a large organization.
• Demonstrated ability to exercise critical thinking, analysis, and managerial judgment.
• Ability to establish credibility and influence constituencies quickly. Demonstrated ability to lead the implementation of strategic and operational initiatives.
• Demonstrated skills in managing large, complex organizations that are multi-modal, decentralized, and use multiple technologies.
• Demonstration of intense commitment to customer service. Results-orientated with a strong work ethic in a multitasking environment.

Interpersonal/Engagement

• Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, to advance the goals and strategies of the client.
• Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.
• Must have strong verbal and written communication that is clear, concise, and transparent, encouraging an "open-door" policy.
• Ability to communicate effectively with diverse audiences, including the media and external stakeholders concerning operation issues.
• Ability to establish and maintain productive working relationships with employees, subordinate managers, consultants, and the public, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.
• Ability to convey confidence and self-awareness regarding interpersonal and communication skills.

Preferred Education and Experience:

• A bachelor's degree in industrial, Mechanical, Electrical Engineering, or Business Administration preferred
• (5) years of transit or diesel vehicle maintenance management experience, or an equivalent combination of education and experience
• Excellent written and verbal communication skills.
• Strong ability to perform and manage multiple projects at the same time.
• Ability to manage and organize work assignments, styles, and relationships with several respective managers.
• Ability to organize and prioritize tasks, manage time, and work without constant supervision.
• Strong written and oral communication skills.

Leadership Model for Success:

• Leadership
• Safety, Building Teams, Performance Management, Developing Talent
• Business
• Business Acumen, Strategic Visionary, Decision Making, Profitable Growth
• Interpersonal
• Trustworthiness, Building Relationships, Influencing Others, Communication
• Wellbeing
• Managing Stress, Work-Life Harmony, Mental Wellness

Professional and Personal Development
Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.
When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.

• Leadership Development
• Mentorship & Coaching
• Safety, Security, & Compliance Training
• Technical and Soft Skill Training
• And much more...

Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.
We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!
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