National Customer Service Manager- HVAC/R

Job Title: Customer Service Manager- Refrigeration/Cooking Equipment Services
Position Type: Permanent
Location: Los Angeles, CA - On-site
Salary Range / Rate (Currency): $ 80K to 120K annual base pay + benefits
APN #: 141593
Responsibilities:
Leadership & Management:

• Establish and lead the customer service team responsible for handling incoming phone calls and emails.
• Train and mentor technicians, ensuring high standards of service and technical proficiency.

Technical Expertise:

• Utilize knowledge in refrigeration and cooking equipment to provide expert guidance and support.
• Develop a comprehensive over-the-phone troubleshooting guide to assist in resolving customer issues efficiently.

Customer Service:

• Handle escalated customer service inquiries and ensure timely resolution of issues.
• Expand our third-party service network by onboarding new service companies for warranty work.

Collaboration & Reporting:

• Generate detailed service reports on equipment issues and collaborate with our engineering team in China to address these issues.
• Work closely with our Salesforce CRM system to enhance and improve customer service processes and documentation.

Travel & Training:

• Be prepared to travel for 1-2 months as needed to train new technicians in various locations.

Requirements:

• 2-3 years of experience in the foodservice refrigeration field.
• Knowledge of refrigeration and cooking equipment.
• EPA certification or equivalent licenses.
• Proven leadership and management skills.
• Experience in training and mentoring technicians.
• Ability to travel for extended periods if necessary.
• Strong organizational and communication skills.

About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.