Vice President, Rental

Description

Position at LiftOne

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Vice President of Rental will have the responsibilities of increasing profitable revenue, managing the rental assets, and maximizing market share within the LiftOne Rental business unit. The primary focus for this role is ensuring we have plans in place to “grow the business”, manage our assets, take care of our customers and to build the highest performing technical resources to support our customers, resulting in increased employee and customer satisfaction, market share and profitability. It is essential that this role understands the relationship between Parts, Service, Equipment Sales and Rentals, and appreciates their interdependence. You will need to develop and drive a performance and growth strategy for the Rental business unit. This strategy will include sales infrastructure, rental operations excellence, market intelligence, asset management, and P&L alignment.

Essential Functions include the following. Other duties may be assigned.

Strategy, Financial Focus & Asset Management

1. Play a leading role with Region Vice Presidents in the definition and execution of the division strategy. Define the visions, strategies, and priorities for areas of responsibility that facilitate achievement of growth, profitability, and market share objectives.
2. Provides strategic direction, market analysis, business planning and operational oversight to the management team. Defines key business drivers and metrics and provides necessary resources.
3. Provide oversight on operational performance, opportunities, financial issues and matters of strategic importance.
4. Evaluate rental.

Rental Operations Excellence

1. Drives performance improvement across the organization by looking for opportunities and deficiencies. Reviews and analyzes financial, operational, marketing, staffing, organizational structure and customer data, and strategy.
2. Analyzes and reviews all assets for the purpose of determining utilization, financial return, and overall performance. Improves asset performance and ensures new assets acquired meet minimum requirements. Manages rental fleet utilization and maximizes economic useful life to determine best window for asset retirement and remarketing.
3. Partner with Operations to lead the deployment of lean methodologies into the service operation of Rental. Provides leadership in continuous improvement of key functions to best in class levels in the areas of efficiency, quality, profitability, and responsiveness.
4. Understands and effectively employs lean methodologies and similar process improvement tools and techniques in daily work.
5. Ensures all teammates understand and behave in a manner supportive of the corporate culture. Reinforce and interpret correct behavior every day, in all areas, with all teammates.

Revenue and Market Share Growth

1. Responsible for maintaining high levels of customer satisfaction as measured by various surveys and metrics. Establishes expectations, processes, and metrics for employee behavior and actions that influence customer satisfaction.
2. Engage the Region General Managers, Regional Sales Managers, and Branch Managers and align sales efforts to grow revenue and market share.
3. Utilize Rental Sales Specialists to grow the rental business.
4. Constantly assess market opportunities and potential expansion markets.
5. Grow the warehouse and e-commerce rental business and support the efforts of the sales and marketing groups to gain market share in these markets.
6. Play a pivotal role in the development of the innovation of usage-based rental models evolving into a MHaaS market strategy.

Culture, Values, Ideology, and Collaboration

1. Maintains excellent relationships and reputation with manufacturing partners and other brands we represent.
2. Staffs, supports, develops, and directs operations through the appropriate managers assuring objectives and customer requirements are met. Assures the staff remains of high caliber and “lives” the corporate culture.
3. Builds supportive relationships with all leadership. Help them with information, advice, support, perspective, and analysis. Understands the nature of the branches, markets, customers and employee base and primary functions.
4. Partners with HR resources and employs a systematic process to assess current skills, define training needs, deliver needed training, and conduct annual performance evaluation for all teammates. Maps out a development plan for each direct report and reviews it 2-3 times annually.
5. Assures a trusted partnership exists between Operations, Sales, and Rental at all levels, resulting in excellent teamwork and a level of customer support that fuels future growth.
6. Ensures the company complies with all contracts, obligations, laws, and regulations in such a manner that the corporation’s best interests are served and protected.
7. Assures equipment and facilities are maintained, improved, and managed in such a manner as to support excellent operational capability, performance, and reputation.
8. Leads and models the CTE values and ideology. Walks the talk, exemplifies the values of customer focus, teamwork, innovation, productivity, respect for others, continuous improvement and does all of this while enhancing and protecting the company’s reputation.

Supervisory Responsibilities

This job has direct line management responsibilities of the Rental sales and operations team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education And/or Experience

1. Bachelor’s degree from four-year College or university highly preferred.
2. 5 - 7+ years of experience in a related industry or position.
3. Key competencies for the successful candidate will include strong technical/financial aptitude, analytical, problem solving, decision-making, time management and interpersonal skills.
4. Assessment techniques of examining, questioning, evaluating, and reporting on the performance.
5. Possesses excellent people skills and ability to delegate effectively.
6. Strong customer service and relationship building experience.
7. Progressive work experience in leadership roles.
8. Ability to interpret and analyze complex data and exercise initiative, sound judgement, problem solving and decision-making.
9. Understands basic financial reporting (P/L statements and Balance sheets) and along with controlling expenses within the branch, monitors the G/L distribution of income and expenses to assure accurate reporting each month.
10. Ability to think strategically and use data analytics to support decision making.

Computer Skills

1. Microsoft Office (Word, Excel, Outlook, and PowerPoint).
2. SAP, internet search capabilities, WebEx hosting skills.

Certificates, Licenses, Registrations

1. Must be able to meet company requirements for auto insurance coverage.
2. Travel 35-60%.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.