Come join a company that strives for Extraordinary People and Exceptional Performance ! Eagle One Solutions, Inc., a Chenega Professional Services ’ company, is looking for a Technical Writer to support a large federal IT organization. The employee will coordinate, edit, and review customer project documentation for publication and distribution; ensure layout and visual content are consistent with the subject matter; document customer tools, user manuals, applications, and online sites; and document business processes throughout the lifecycle. This is a highly visible position and will require a self-motivated, well-versed, and knowledgeable candidate to support the organization.
Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.
Responsibilities
- Collaborate with customer representatives and other stakeholders to define technical specifications and determine the subject matter for publication.
- Organize and complete writing assignments according to established standards for clarity, order, conciseness, style, and terminology.
- Develop and maintain online-help documentation, ensuring it is user-friendly, up-to-date, and is Section 508 compliant.
- Develop standard operation procedures (SOPs) and user guides to support process improvement efforts, and application roll outs.
- Assist Business Relationship Managers (BRMs) and Project Managers (PMs) in translating requirements into functional and non-functional requirements, ensuring clear and actionable project deliverables that align with business objectives.
- Work with Project Managers (PMs) and other support staff to draft memos for agency-wide and department-wide formal communication, ensuring clear and consistent messaging across the organization.
- Edit, standardize, and make necessary changes to materials prepared by other writers or team members.
- Review published materials and recommend revisions regarding scope, format, content, and methods of online posting and or reproduction and binding.
- Maintain comprehensive records and files of work and revisions for future reference.
- Select and arrange photographs, drawings, sketches, diagrams, and charts to effectively illustrate documentation.
- Assist in positioning materials for publication, ensuring an engaging and professional presentation.
- Document processes, workflows, and system configurations to enhance transparency, maintainability, and ease of use.
- Facilitate communication and issue resolution between customer, relevant stakeholders, and technical staff, ensuring alignment and understanding.
- Analyze industry developments to identify the need for revisions in existing materials and the creation of new documentation.
- Communicate relevant updates and notifications to appropriate business users and develop reports and presentations summarizing findings, recommendations, and project progress.
Qualifications
- 5 years of experience in requirements development.
- 3 years of business analyst experience (federal experience preferred)
- Bachelor’s degree
- Demonstrated experience in developing documentation that meets Government standards and is prepared in final format for official approval.
- Excellent written and verbal communication with a commitment to high-quality output
- Experience with management information systems (e.g., financial, accounting, budget, purchasing, etc.).
- Ability to obtain Public Trust clearance.
Final salary determination based on skill-set, qualifications, and approved funding.
Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:
Paid Time Off
PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually
Paid Holidays - 11
California residents receive an additional 24 hours of sick leave a year
Health & Wellness
Medical
Dental
Vision
Prescription
Employee Assistance Program
Short- & Long-Term Disability
Life and AD&D Insurance
Spending Account
Flexible Spending Account
Health Savings Account
Health Reimbursement Account
Dependent Care Spending Account
Commuter Benefits
Retirement
401k / 401a
Voluntary Benefits
Hospital Indemnity
Critical Illness
Accident Insurance
Pet Insurance
Legal Insurance
ID Theft Protection