Associate Director, Field Operations

At Genmab, we’re committed to building extraordinary futures together, by developing antibody products and pioneering therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.

The Role

The position will be responsible for managing functions essential to field force productivity and effectiveness. This individual will manage key areas such as incentive compensation, field force sizing & deployment, targeting & alignment, reporting, process optimization, data analysis and ongoing operations. The Associate Director of Field Operations works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the field organization. The candidate will be responsible for providing strategic insight to both the field force and the leadership team specific to the business KPI’s. The Associate Director of Field Operations will report directly to the Director of Field Operations.

Responsibilities:

• The candidate will have broad operational and analytics responsibilities, including design and deployment of field teams, customer & account targeting, field dashboarding and execution analysis.
• Coordinates with other functions and stakeholders in Sales, Marketing, Business Insights & Analytics, Business Information Services, HR, and finance.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Lead sales incentive compensation design, processing, and execution, including annual awards trip planning.
• Manage IC operations: goal allocation, adjustments, validation, payout processes, and reporting.
• Develop and manage rewards and recognition programs, including annual awards and contests.
• Own creation & implementation of field target lists by partnering closely with BIA & Data Science.
• Manage quality assurance in the tracking & implementation of field force targets and affiliations within the applicable systems.
• Oversee alignments for all field teams by collaborating with Field Leadership and Business Information Services.
• Collaborate cross functionally on field sizing initiatives.
• Collaborate with Business Insights & Analytics, Field Leadership & Marketing on performance reporting of sales force effectiveness.
• Partner with sales management to define and produce or enhance reporting to measure sales force productivity and ensure effective implementation of established strategies and tactics.
• Handle sales data inquiries, ensuring accurate reporting and CRM data management.
• Implements enabling technologies, such as field dashboards, and ensures accurate collection, analysis, formatting, management, and dissemination of sales data.
• Monitors the organization’s compliance with required standards for maintaining SFA/CRM data.
• Works closely with sales management to optimize the effectiveness of strategy, tools and tactics.

Requirements:

• Minimum of a Bachelor's Degree is required; advanced degree is preferred.
• Must have 7+ years of work experience in field operations, marketing analytics, strategic consulting or other analytical work in the pharmaceutical, biotech or related industries.
• Detailed understanding of sales processes, sales data tracking, sales force automation, incentive compensation operations, promotion response concepts, and sales force alignments.
• Proficient in all aspects of analyzing healthcare sales data and field force activities.
• Proficient in field team platforms, i.e. Sales Force.com, Power BI, Qlik Sense, Tableau.
• The exceptional ability to manage multiple projects in a fast-paced environment, with changing priorities and significant time pressures is required.
• Requires in-depth and current knowledge of pharmaceutical sales and marketing strategies including building sales incentive plans.
• Strong communication skills (both verbal and written) required along with strong project/process management skills.
• The ability to develop and maintain strong team relationships, including external partners, while driving for positive results is required.
• Previous experience in oncology is preferred.

For US based candidates, the proposed salary band for this position is as follows:

$153,750.00-$256,250.00

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses.

About You

• You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment.
• You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving.
• You are a generous collaborator who can work in teams with diverse backgrounds.
• You are determined to do and be your best and take pride in enabling the best work of others on the team.
• You are not afraid to grapple with the unknown and be innovative.
• You have experience working in a fast-growing, dynamic company (or a strong desire to).
• You work hard and are not afraid to have a little fun while you do so.

Locations

Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan.

Our commitment to diversity, equity, and inclusion

We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on our website.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website.

Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.