Senior Commercial Operations Analyst

Your opportunity

Are you passionate about solving problems to improve the performance of the business? Do you enjoy working with different organizations in a company toward common outcomes and goals? Do you enjoy learning about go-to-market strategies, organizations, and operations? We're looking for a Senior Commercial Operations Analyst to join our Deal Management and Commercial Operations team!

New Relic is leading the industry with our move to consumption based pricing, and you will be integral in supporting our operations teams and aligning them to our company strategy.

You will work with teams across the Finance and GTM organization, glean insights about their performance from various sources, and apply a consultative approach to make important recommendations. As a key member of the Deal Operations function, you will also play a major role working with our pricing team and evolving their processes. Opportunity to work from a remote office may be available depending on the applicant location.

What you'll do

• Own reporting and analytics for the Deal Management team
• Conduct in-depth data analysis to identify trends, patterns, behaviors and corresponding business impact to inform commercial operation decisions.
• Utilize data science techniques and statistical methods to conduct exploratory analyses and develop predictive models that drive business insights and decision-making.
• Develop and maintain a balanced set of KPIs and performance metrics that assess the success of deal management initiatives, including inventory management, cycle time, and key wins and losses.
• Utilize various data analysis tools and methodologies to extract actionable insights from large datasets, covering both product usage and financial data.
• Create and present data-driven reports and presentations to stakeholders, demonstrating how process improvements positively impact the bottom line
• Stay current with best practices in data analysis and data science to make well-informed data-driven recommendations.

This role requires

• Bachelor's degree in quantitative field (Business, Economics, Statistics, Computer Science, Engineering or related field)
• 3 to 5 years related work experience
• Proficiency in SQL and experience with data visual tools such as Tableau, Looker or similar
• Strong proficiency in data science tools and programming languages such as Python.
• Knowledge of statistical modeling, machine learning algorithms, and predictive analytics.
• Excellent communication skills with the ability to convey complex findings to technical and non-technical stakeholders, particularly in the context of influencing strategies.
• Project management skills - Independently execute, document, communicate. Influence stakeholders and partners while requirement gathering, designing data models and visualization.
• Understanding of data privacy and security best practices.

Company Culture

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

Compensation & Benefits

Estimated Base Pay Range: $89,000 - $120,000
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Additional Information

Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive.