Design Ops Director

Are you looking to be integral in crafting the future of our Design Operations, contributing strategically to all decisions? You will support design leadership and the centralized design team, by handling design delivery and driving day-to-day design work and processes.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed!

What the day will look like

You will play a key role in leading our intake and prioritization, design governance, project management and measuring impact! Working in a highly energetic environment, you will work on multiple projects within design operations:

1. Document frameworks and standard processes to ensure consistent quality across teams; find areas for improvement or optimization.
2. Consolidate multiple documents to create source of truth templates - responsible for creating and managing a standardized document repository.
3. Define and track KPIs to ensure the Design team’s operational efficiency.
4. Encourage knowledge sharing and collaboration across teams.
5. Design and implement onboarding process for new hires.
6. Own the design system backlog, research repositories and design asset management.
7. Coordinate design team rituals, including peer reviews and capacity meetings.
8. Document and socialize success stories.
9. Facilitate Design Thinking sessions, skills training and workshops.
10. Manage external design partners and provide oversight to ensure consistency and compliance with the Design System.
11. Responsible for internal team project management, including building Monday.com boards to track tasks and progress against the scope of work and agreed upon timelines.

Skills and experience that will lead to success

1. You understand best practices in product design and advocate for new tools and practices by staying abreast of design trends and conferences.
2. Shown design leadership experience with ability to set the vision of Design Operations.
3. Effectively lead people and projects. You are an innovative and creative problem solver with an eye for detail and accuracy.
4. 2+ years of experience Leading a creative team.
5. 4+ years of experience in a Design Operations role.
6. 5+ years of experience in Product or UX Design with a focus on Design Systems.
7. Experienced with Project Management, including using tools to track tasks and progress.
8. Proficiency in Figma, Miro, Confluence, or similar tools.
9. Strong written and verbal communication skills for optimally communicating with key customers.

Education: Bachelor’s degree in UX Design, or related field.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work, and we are all for it. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $130,000 to $160,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.